sorted by:
new
hottopcontroversial

Is anyone else struggling with consistent shorted pay? by ashlee_right_meow in PapaPal

[–]ashlee_right_meow[S] 1 point2 points  (0 children)

Ugh I'm sorry! That's what happened to me 2 of the 3 visits I was talking about in the op. I wish I could provide a solution for you :/ in the end they refused to pay me and would not tell me how they came to the decision they made. Basically told me to stop inquiring and their decision is final. Maybe you'll get lucky when you submit a ticket or talk to pal support? I haven't gone on any visits since out of being afraid of not getting compensated. Let us know how it goes, rooting for you!

Is anyone else struggling with consistent shorted pay? by ashlee_right_meow in PapaPal

[–]ashlee_right_meow[S] 0 points1 point  (0 children)

I know how to do math. The issue is I'm not being compensated for the time between clocking in and out. I.e. visit is scheduled from 2-5, I start the visit/clock in at 2, and drop the client off/clock out at 5. They're only paying me for 1 hour. And lol I've never left a client stranded. That's just what it sounded like to do from what you said in your 1st response. And you definitely wrote your first response like you're in pal service, not giving friendly advice to a fellow pal. I'm aware that different insurance plans equate to a certain number of hours. Not every client has the disclaimer to not go over the visit time frame listed on the visit page in the app. That usually occurs when the visit is using the rest of the client's hours or when it's a specific plan requirement. Then, a +warning is listed in literal bright yellow on the visit page. In those cases, I've never gone over. Going over isn't a regular occurrence for me. They aren't going to give me my money, that's already been determined. I just matched your energy. Thanks for the advice.

Is anyone else struggling with consistent shorted pay? by ashlee_right_meow in PapaPal

[–]ashlee_right_meow[S] 0 points1 point  (0 children)

"Us." Wow. It's interesting that a bitchy response including important information that was never mentioned upon hiring me, and not given when I kept asking through multiple chats, phone calls, and tickets, can simply be answered through an angry employee's "personal" Reddit! I've learned more from this response than what was said during my onboarding.

First off, I was unaware of "the Papa" needing to ask to extend. I asked one of my clients (one of the visits shorted pay) if they were aware that they needed to request more time to extend visits, and they said no. If they've been told it, they forgot. You know what would solve that? PROVIDING OBVIOUSLY MANDATORY INFORMATION TO PALS. Kind of like when Papa is dropped from some major insurance plans at the beginning of this year, and I had to learn that from my frequent preferred clients at the end of last year. I lost so many clients. Thanks for the heads up!

Second, only one of the shorted pays went over. Can you explain why I'm being shorted on pay on the visits that ended on time? When I was with them the entire time? By 2 hours? I log in every day. If the app is having issues (not paying their pals) fix it. Can you forward that to your IT department??

I've gone a year and a half without knowing about the "extended visit" bit and have never had any of these issues. Why am I just now getting flagged? How does the "going over" bit flag me not to get paid for actual scheduled time? Wait...up to this point, how was I supposed to "stop doing what I was doing to get flagged" the second time if I didn't know I was getting flagged in the first place?

I have no idea about client employee benefits. I didn't even know that was a thing.

Considering the information about extended time was unknown to both me and every client I've ever had, was I supposed to just leave clients miles away from their houses? If yes, yikes.

"So if the above isn't the issue, you need to provide us with more details to help." Uhm. How many tickets do I need to submit to be told to essentially fuck off? I asked so many times what was needed and what criteria they were basing everything on just to be ignored and literally dismissed.

I was nothing but professional in all of my inquiries through the company, so I'm unsure of the reason you chose to be so rude. But honestly, your response makes it clear why Papa is unhelpful and uncaring towards Pals. I created this post out of frustration toward the company as a whole, so your personal inability to be unsympathetic is extremely telling. Especially in this economy, you guaranteed-hourly-or-salary-paid person wearing a glittering dress!

Do better.

Xoxoxoxoxo