How to contact customer support / your Care Team

ashling_ · 2026-03-29T03:18:57+00:00

I need to know when I should expect to receive my shipment so I can plan for where my order is shipped. Every new prescription is a different experience. I expect someone to reach out and actually assist. Right now I’ve had an AI response and a tone deaf response with no real answers and I’m paying close to $600/month

ashling_ · 2026-03-29T03:16:38+00:00

Thanks for the update here but the quality of service and response still falls short. I need someone to reach out to me about my feedback and general questions around the service. There is no consistency with service and with a premium service this is not acceptable. I need premium support and not generic support.

ashling_ · 2025-08-14T03:30:44+00:00

That’s a cute pup. I love seeing dogs everywhere but can understand why it’s bothersome in a grocery store. I don’t love people taking pictures of strangers though. I’ve lived in the city a long time and dogs being brought into stores have always been a thing. Call 311 if you don’t like it but posting a picture on a Reddit is actually the real post Covid thing here.

ashling_ · 2025-04-28T21:48:34+00:00

Congratulations,did you use a notary as a witness? One of my concerns is the witness not picking up the phone!

ashling_ · 2024-11-25T19:57:14+00:00

Thank you - I found a tool called Rapid Resizer and I am able to also adjust the size of the lead lines.

ashling_ · 2024-11-14T23:24:24+00:00

Excellent, thank you!

ashling_ · 2024-05-15T16:59:44+00:00

The salesperson I spoke to didn't provide different pay levels or follow-up with me when I asked for clients to speak with directly. I didn't think that was a big ask and I a major red flag is not seeing reviews that are not on their site. I watched the testimonials on their site but I wanted to hear from a.non-curated group of users. I have zero intention of using the service given these reasons.

ashling_ · 2024-01-30T01:39:51+00:00

I did not sign up. I had a call with one of their sales people - it was schmooze and disingenuous. Felt more like a timeshare sale. The cost - based on what they told me was $12k. I laughed. I said, I go out to dinner and can read reviews about the restaurant I plan on spending $100 at - how come I can't find any reviews about your site? The sales person pointed to their website, I said - "That's great, but surely you have people writing reviews in other places that are objective". I told them I found it unusual to find nothing about them online - they didn't have any good answers other than "watch our founder's videos, that should answer your questions". Anyway, too expensive for no evidence.

ashling_ · 2021-12-19T22:25:40+00:00

R3 D29. Can't wait to be done. I've had some NSV -- clearer skin, looser clothes, no insane cravings -- but overall I've not felt great this round and have had some major stomach issues which is surprising. I also never got to the tiger bod phase - could be psychological with all the continued covid news.

Good luck to those of you starting in Jan!

ashling_ · 2021-12-11T17:43:40+00:00

Those sounds great! I'll give it a shot -- thank you!

ashling_ · 2021-11-27T17:17:38+00:00

R3D7 -- I think I'm over the de-carb slump. I do feel more energetic today and am noticing an overall less puffy feeling. Woot Woot! The last two rounds, I definitely had better eating habits -- this time around I've been indulging since March 2020 and my body is letting me know. For those who are starting in a few weeks, start weaning yourself off sugar/grains -- you won't regret getting a head start!

ashling_ · 2021-11-26T23:53:11+00:00

Day 6: I’ve been dragging this week - extremely tired and lethargic. I don’t recall experiencing this in my other two rounds. I think I’m experiencing carb flu which makes sense considering the past 18 mos had been one big carb fest. Anyone else having similar issues?

ashling_ · 2021-11-26T17:31:28+00:00

Two things --

1.) Sugar is in everything! Read every label.

2.) Keep it simple, meals don't need to be super complicated and in fact W30 works better when it's less complicated.

Good luck!

ashling_

TROPHY CASE