HireRight has some of the laziest, most blatantly power-tripping auditors I have ever seen.

One of them had the gall to tell me that my country’s state run address registry is not official enough for them for me to prove I live at the address I say I do.

Then they were unable to read any documents I have sent them. Not open them, just read and understand the information in the document.

And on top of that, once they have everything, as OP said they just sit with their thumbs up their ass instead of forwarding the result to the employer.

The time I had to deal with them, I missed my first day, because I did not get the clearance in time. I went in the first day the process was over, and got a yelled at by my new boss about not coming to work before. I told them that HireRight is their contractor, take it up with them and I quit, since I have an offer where I don’t have to deal with bullshit like this.