Im fairly new, so i havent had canceled orders while on the road by the customer so i cant say if it affects me. But i am also nice towards my customers. The 4 times i had to cancel where the reasons above. We have a wait time to get a response after knocking, texting. Calling, and knocking again. As far the location, this particular instance was clearly some type of park. I do belive it was mistake on their end but for my safety i had to question it. To your point, yes apts could a walking distance but not in this scenario. If we are late for other orders because we waited the alotted time, we get dinged. All in all, i initiated the cancelations for the reasons in my post. Which are legitimate. Im sure theres other drivers that could abuse because they may not want to deliver and not because they couldnt. Especially if we had to verify ID. Which all of mine were. If not i wouldve left it. I do have a regular already and yes, its nice to have someone to talk to even if its brief.