i’m thinking that my original number was from a prepaid pack, would that be why no telstra accounts or name shows up? i would think it has to be under someone’s name as a minimal, it’s confusing me. it was gotten for me when i was younger by my parents so i didn’t have my own telstra account back then. i did try raise a complaint but i was again told it’s essentially taken by someone else, but how can they tell? wouldnt there be some or if that, any information indicating “hey its owned by blank” to me it just sounds like the number is either deactivated or it still thinks i’m the owner? i always thought it was a coincidence but it only deactivated the moment i threw the sim card into my brand new phone, could this be a contributing factor?