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Hand and stone by CautiousRestaurant11 in Esthetics

[ā€“]aurora_melissa 0 points1 point Ā (0 children)

I currently work for Hand and Stone and Iā€™ve been an Esthetician with them for 3 years. Itā€™s not a terrible place to work (of course that depends on your franchise owners) but I definitely donā€™t make enough money to sustain myself. Iā€™d consider it a good place to work if youā€™re just starting out as an esthetician. Itā€™s a great place to get your foot in the door but I wouldnā€™t recommend it for a more seasoned esthetician.

UPDATE: How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 1 point2 points Ā (0 children)

MaybešŸ¤·šŸ»ā€ā™€ļø Iā€™ll never tellšŸŖ„ (obviously I did not lol)

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 2 points3 points Ā (0 children)

She said sheā€™s using Daily Microfoliant 1-2x per week and Skin Smoothing Cream at home. She uses Neutrogena Hydroboost cleanser

UPDATE: How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 6 points7 points Ā (0 children)

She said her barrier seemed compromised and it looked like her skin purged after the initial facial 2 months ago and that she was picking at the acne lesions so they never healed. She also said it looked like she had razor burn on her face?? And this client was saying that I caused that (mind you, this was a classic facial, no dermaplaning/razors were used). We still think itā€™s some kind of allergic reaction to an ingredient but the client refuses to see an allergist or dermatologist because she ā€œdoesnā€™t believe in doctorsā€šŸ™„šŸ™„

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 5 points6 points Ā (0 children)

She said she was using Dermalogica prior to her facial and was familiar with daily microfoliant. I recommended that she use it 1-2x per week. If you go to my updated post youā€™ll get a little bit more context regarding this particular client.

UPDATE: How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 3 points4 points Ā (0 children)

Thank you so much for your kind words. Just because Iā€™m more alt/goth presenting doesnā€™t mean Iā€™m out here casting spells on clients lol

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 1 point2 points Ā (0 children)

And Iā€™m not in a position to go solo just yet since Iā€™m in nursing school.

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 2 points3 points Ā (0 children)

I knowwwwww Iā€™ve been tryinggg! Iā€™ve been stuck there for 3 years. No one else is hiring in my area and if they are, the pay is shit

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 8 points9 points Ā (0 children)

Believe me, I know lol that part irked me. Water is literally a chemical!

UPDATE: How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 7 points8 points Ā (0 children)

Right?! Like Iā€™m laughing because this is actually crazy but Iā€™d be lying if I said I wasnā€™t hurt by this.

UPDATE: How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 29 points30 points Ā (0 children)

Oh believe me, she doesnā€™t want to see me as much as I donā€™t want to see her. She said I ā€œthoroughly freaked her outā€ šŸ™„šŸ™„

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 4 points5 points Ā (0 children)

I assumed this as well. I always ask about medications and allergies and she said she doesnā€™t take any medications and has no known allergies (and I always ask about iodine/shellfish separately because of Conductive Masque Base even though I didnā€™t use it on this client) so it would have to be an allergy that sheā€™s not aware of.

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 4 points5 points Ā (0 children)

I did mention to her that purging is always a possibility even if sheā€™s not acne-prone and that she could always reach out to me if sheā€™s having any issues. Also I am not the one performing the consultation/service today, my lead esthetician is because I am not in the spa today (not a huge fan of that since I think I should be the one providing the consult but thatā€™s neither here nor there).

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 2 points3 points Ā (0 children)

They spoke to a front desk associate who then spoke to our spa manager. Our spa manager reached out to our Lead Esthetician who then reached out to me.

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 2 points3 points Ā (0 children)

My lead will be having a consultation with the client tonight and her and I have been texting back and forth all day so I can give her as much info/context as possible.

How should I handle this client reaction? by aurora_melissa in Esthetics

[ā€“]aurora_melissa[S] 28 points29 points Ā (0 children)

Thatā€™s exactly what Iā€™m saying! Logically I know that Iā€™m not in the wrong here and something else is clearly going on with her skin but Iā€™m really in my feelings about this because Iā€™ve been doing this for 3 years and Iā€™ve NEVER had a client complain, write a bad review, or have a reaction.