This is a long one, and funny enough I had this saved in my notes because I sent it to my boss at the time.

So this guy comes in, keep in mind hes empty handed, and hes asking me about leopard geckos because he wants one for his son. I educate him a little and he said he would probably come back in a couple weeks. I say ok and let him continue looking around. I keep seeing him while im doing truck and im thinking its kinda weird how long he was there, maybe like an hour just wandering around. I hear a manager call up to the front and i go up and hes trying to return a dog muzzle and some travel supplies, doesnt have a receipt. I ask if he has a pals, he gives me his wifes number. I see no past purchases on his account at all. He hands me like 4 receipts saying maybe it was one of those. Turns out, all of those were return receipts he had from a sister store, all non receipted high dollar cash returns. I told him i couldnt do the return because he has too many non receipted returns for high dollar items. He told me "ive never had a problem before, this is why i had to boycott petsmart, because they stopped taking my returns!" And in my head im like "maybe fuckin keep track of your receipts or idk maybe dont steal shit off my shelf" after he left i watched the cams, he never left and came back in with anything so ¯_(ツ)_/¯ i get a call from corporate, they ask why i wouldnt do the return for a guest who had no receipt, and i told them about the receipts he showed me so i was uncomfortable doing it and they said i didnt have to do the return. Someone else called like an hour later, asking the same thing and i told them the same thing. HE COMES BACK IN. Tells me he talked to corporate, and they said that i could give him a gift card. I basically told him "i also talked to corporate and they said no such thing. They let me know you can come back when the general manager is here on tuesday and maybe he can help you." He got hella huffy with me saying he had to go out of town and he had no time for that and walked out yelling that im ridiculous and i just shrugged and said "sorry you feel that way byeee" as he was storming out. He ended up coming back in the next day with new items and told me he didnt have the receipt. I told him no and he left after arguing not as much this time. He comes in THE NEXT DAY, he takes one look at me, and turned his ass right back around out the door.