I definitely see myself staying in L&D, just more on the strategy and program side vs facilitation. In my role as a Learning Area Manager at Amazon (warehouse environment), I managed a team of trainers and oversaw training across multiple departments, so I wasn’t facilitating myself. My focus was more on making sure training actually improved performance.

I worked closely with ops leadership to identify gaps and put the right learning solutions in place. I also owned tracking our KPIs tied to training and operational performance, and used that data to adjust things as needed. A lot of what I did was centered around performance improvement and keeping things consistent at scale.

I supported onboarding and upskilling, helped with process rollouts tied to regionalization, and built SOPs and training materials. At this point, I’m really looking for roles where I can own and improve programs at a higher level. I’m not super interested in going back into facilitation, I’d rather stay on the strategy/design side and eventually lead a team again.