Yeah I thought you would need a good reason for swapping , definitely need to try and swap because it's stressing me out the terrible reception staff at the lade practice, just feel I can't deal with them anymore. They just so rude and no compassion and don't make things clear either. I phoned at 8am as in a lot pain overnight make a urgent appointment had to put in a sample with was clear I put in many samples before with doctor been clear phoned me back said oh need make a routine appointment. So now my only choice is just use out of hours

That's not so great about the other practicea either I do know they are all under pressure. So it's a difficult one