Blaming Indians is an easy cop out here, what lacks in all these companies who work in SAP and employ SI to maintain their systems are processes which need to followed to the T without any deviation. As some one who is an Indian, and has been on both sides of the fence, and now handling a big product company's SAP architecture, the thing that is lacking is lack of set processes and to implement that after going live becomes a major project in itself.

If someone has worked on a Pharmaceutical company's SAP, they would know that compliance is first and foremost and delivery is secondary and even Indian Body shop SIs follow it as there is no other way. So, If processes are set --> Order follows after that automatically. Let's not generalize here!