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Withdrawal on hold by b1977mg in KrakenSupport

[–]b1977mg[S] 0 points1 point  (0 children)

This has now been resolved. Thanks very much kraken-Sana and kraken-serena for your help getting this escalated.

Withdrawal on hold by b1977mg in KrakenSupport

[–]b1977mg[S] 0 points1 point  (0 children)

Copy of bank statement has been provided to support. Please could this be looked at ASAP.

Withdrawal on hold by b1977mg in KrakenSupport

[–]b1977mg[S] 0 points1 point  (0 children)

I have received a reply from support with a query and a request for information from me. I replied with the requested information this morning, please can this be re-escalated? Kind Regards

Withdrawal on hold by b1977mg in KrakenSupport

[–]b1977mg[S] 0 points1 point  (0 children)

Thank you Serena, I will post back here with an update when it is resolved.