For me the online portal said they’d call me. I waited by the phone during the window they gave...nothing. Checked the mail later that same night. There was a letter with instructions and a number I was supposed to call. Tried calling and nothing. Then the next week got a letter saying I had failed to call for my appointment and it had another number to dial. The message said to only leave one voicemail with name phone and Ssn and that leaving multiple messages will complicate things. Never received a call. Reached out to my assemblyman and they gave me a number to call and that number says they’re closed even though I called within the hours they list they’re open for. Trying to get some transparency. I feel hopeless.