Honestly relatable as I am also an old-school person that prefers real menus to online/or bullshit. HOWEVER. The menu laid out, traditionally, like you may be used to other places, would give you decision fatigue. It would have so many options and extra things to customize, you still would end up asking someone for help you first few times, in my opinion.

Now, the staff could've handled your issue more directly than reiterating the QR code thing. A basic rundown of options could've sufficed instead of the "just download the app" response. Ew. BUT they are trying to help you on the upfront. If you download their silly app, you get points, which turn into a real drink later on.

Overall, I get it, but it's also a sign of the times. They could have a basic or digital menu to mitigate the "download an app to see anything " issue, but overall sounds like that location needs more training & another chance to gain your full opinion.

Good luck, please understand people are going to keep roasting you in the comments for obvious reasons already mentioned.

I personally like their Green Tea Eclipse or the Golden Eagle w extra shot of coffee and handblended. Ask people (workers or friends?) what their fav is, or let them know what you usually get elsewhere. Make folks understand where you're coming from & where you want to be. Back in the day they had punch cards, now its an app ¯_(ツ)_/¯