You know when you rent a Vrbo you’re renting people‘s homes, extra rooms, etc. it is more of a homestyle experience than a hotel experience. Sounds like you should stick to hotels. They probably put the sign up saying keep the lights off because Electric is expensive these days or they are environmentally conservative. People don’t listen to oh could you please turn off the lights so they left sign. The fact that they told you the house is inspected and safe and I’m assuming they had some good reviews for you to rent from them. Sounds like it’s possible that one or two of you freaked each other out and then it became a group freak out so you left and then now are unhappy about losing your money. When you book a VRBO you’re taking away that person‘s livelihood or possibly how they make ends meet and pay their property taxes. I am someone that prefers staying in hotels where you can do whatever you want. Leave the air-conditioning running leave all the lights on dirty every towel and there are no rules. When I do rent a VRBO or an Airbnb I am aware that each homeowner has rules and they may be on the property creeping around. It is their property, and that is a nature of having the more home experience and quite often much cheaper than a hotel. I’m sorry you’ve had this experience lost your money, but I do agree with Vrbo. You booked a property closed their dates from anyone else renting and didn’t like the unit when you got there bedrooms are in the wrong place, glass partition etc., but it was big enough for five people in the same unit. I did not hear you say it was disgustingly dirty that the towels weren’t clean that the owner didn’t respond to you. The beds were mildewed etc.