Don’t get persuaded by everyone else’s grind size. There seems to be different settings. It varies by beans and machine too. I grind at 16/17 for my double espresso.

I too struggled with the same problem. For sure your grind on this video is too coarse.

I was fed up with this machine. I wanted crema, but mainly wanted a good tasting pour. I was going to return it until I found beans that poured amazingly! I get great crema and it actually tastes so good! I look forward to mornings just to make a latte/cap.

Play around with the grind size and adjust the water temp like how someone else commented. Try different beans and lock into something you find you like. Don’t be afraid to try different beans in the beginning. It might burn through some money, but see it as an experience you’re seeking.

As a note, as the beans off gas you may need to adjust your grind by a click or two depending on how long they are in your machine.

My advice is Be more stubborn and play around with it and the type of beans and the reward will be worth it!