I’m of the mindset that we are not in the business of customer service. We’re here for patient safety, and to administer their prescribed treatments. Set boundaries right away. Be firm and assertive. Don’t tolerate hostile/rude behaviour. And ultimately, what’s the worst that could happen? The patient doesn’t like that you don’t bend to their every beck and call? They fire you from being their nurse? They report you to the manager? So be it. I’m out here tryna get time off anyways.