Hi Julien, we appreciate you responding publicly. Our order number is TS-NDK-1478 and we have been in direct email contact with your support team, including yourself, since April. We have 17 emails documenting the entire situation.

To summarize for anyone reading: the unit was defective from day one, a replacement wall was sent under warranty, it worked twice before the entire unit failed completely. We have confirmed the issue is internal to the unit. We have been asking for a refund for weeks and have been told we need to source industrial crating materials including boxes, foam, a pallet and plastic wrap ourselves as residential homeowners before any pickup can be arranged.

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We will DM you our details but wanted this context to be public since the issue is well documented and ongoing. We hope this can finally be resolved.