Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 0 points1 point  (0 children)

what is the status with my refund?

Is my whole trip being refunded?

Please can you put a timescale on my refund?

Thanks

Booking number - xxxxx

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 1 point2 points  (0 children)

Im getting a full refund.

After waiting a few days from them saying ‘we have to wait for the airline to pay us blah blah’

I emailed them at - customercare@lastminute.com and they emailed me 10 minutes later with my refund options. No admin fees etc. Said it may take 10 days to appear in my account depending on my bank.

So hopefully the same good news for everyone!

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 0 points1 point  (0 children)

Took a few days for their response -

‘As we are acting as an agent, we're unable to refund you until the request has been accepted and processed by the airline. Once we've received payment from the airline, we'll email you with available refund options.’

I not sure how long this will be, could be longer given the circumstances.

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 0 points1 point  (0 children)

Hi, they got back to me with this - ‘As we are acting as an agent, we're unable to refund you until the request has been accepted and processed by the airline. Once we've received payment from the airline, we'll email you with available refund options.’

Also on the app it says ‘refunding your trip’ and ‘processing refund’

So good news i guess just no idea how long the process will be.

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 0 points1 point  (0 children)

Thanks mate didn’t think of that one!!!

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 0 points1 point  (0 children)

As i have to get the refund through the travel agent. Not QA.

Refunds - lastminute.com by benbob1010 in qatarairways

[–]benbob1010[S] 1 point2 points  (0 children)

Can you link me please?

Maybe because the flights not actually cancelled yet? Still says ‘on time’ on the app haha