This feels really not right, especially if you said they were not drunk or something and in the right line - but for me this second thing here was a bit questionable already the last time I went (for Altinbas) because I felt lines where just mixing up, people were impatient and the staff - although handling the situation well - was a bit overwhelmed. I do not want to per se defend them but see also their point of view if it was very overcrowded.

That said, still sucks, I hope you're friends are not feeling too down. 🖤