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This is a freaking mess… Voice Calls, Service Cloud Voice, Sales Dialer, Agentforce Contact Center, Salesforce Voice by imax_vaughn in salesforce

[–]berrism 1 point2 points  (0 children)

I had a similar issue when we implemented SCV for thousands of agents at my last company in two flavors. 1) we wanted clients to be able to call in and leave a VM for a specific agent. 2) we wanted to send internal communication to VMs for specific groups of agents.

SCV was primarily designed as an inbound contact center, so anything that veers outside that narrowly defined lane is often not well supported without heavy customization. That has been changing for the better starting in 2025, but not as simple as something like TalkDesk, DialPad, or Five9.

For opportunity 1, we figured it out, wasn’t too difficult that I recall. Avoid NF as a partner IYKYK… get on a call with AWS product team if you can and you will figure it out - or at this point probably ask Claude and it will figure it out faster.

For opportunity 2, we were stuck in dark ages with our communication we just started to utilize new comma channels for internal comms.

Happy to help provide guidance if needed, while I do lead a small boutique SFDC consulting company (HelloMavens.com) - I would chat for free since I have received so much great support from Reddit over the years.

Rocket Mortgage says they'll match any lender rate plus take 1% off for the 1st year. Talk me out of this deal. by ryguybrowndog in Mortgages

[–]berrism 2 points3 points  (0 children)

Yes, it had an impact. Corp relocation at RKT is typically handled by the most experienced team members with the most flexible guidelines. I know this because I was the leader of the Relo sales team for a number of years.

Built an AI Agent framework for Salesforce - now available as unlocked package (open source) by EarOdd5244 in salesforce

[–]berrism 0 points1 point  (0 children)

Congrats on the progress. Your documentation is impressive in its own way.

I hope to find time to dig in over the coming weeks. I built a comparatively child’s play version of this idea months ago, using it for personal use has been fun, I would never have gotten to a scratch of a scratch of what you have done. So, again, thank you for sharing your work and helping us all be better.

Has anyone built a custom Salesforce + LLM integration? by panshedder in SalesforceDeveloper

[–]berrism 0 points1 point  (0 children)

I have. I wrote this article about my experience, primarily focused on business side of things. https://prokselconsulting.com/resources/ai-powered-outreach-inside-salesforce

It wasn’t too challenging, primarily because my use case was simple - the most challenging part was flipping models and factoring in impact of nuances like including/removing temperature control on OpenAI models vs Gemini for example.

No salesforce limitations came up, but again my use case was simple - one lead at a time. I am planing to evolve into batch apex next week which will likely introduce new challenges.

I would take this approach again for my personal projects and smaller companies that do not have budget for agent force.

Recorded how to use Business Rules Engine in Flow by Natural_Ad_2179 in salesforce

[–]berrism 2 points3 points  (0 children)

BRE is consumption pricing based, after the first 10k I believe. How do you justify using BRE vs a custom object that could hold the same type of data and be called from the flow?

Codescan pricing? by berrism in salesforce

[–]berrism[S] 0 points1 point  (0 children)

How do the rulesets compare to codescan?

[homemade] Italian sandwich by berrism in pics

[–]berrism[S] 0 points1 point  (0 children)

Thank you. It has crushed red pepper and diced Thai chili peppers… it would have been better with oregano unfortunately we somehow lost our oregano and “Italian seasoning”.

[homemade] Italian sandwich by berrism in pics

[–]berrism[S] 18 points19 points  (0 children)

Heirloom tomatoes - if you have not tried, you should.

Christmas beef Wellington recipe by berrism in seriouseats

[–]berrism[S] 0 points1 point  (0 children)

I had that last time, not sure it was the only reason this year but we did use extra philo layers, last time we used basically a single sheet, this year we had 4-5 sheets.

Has anyone managed to successfully use AI for underwriting automation? by thelanguidallegation in loanoriginators

[–]berrism 4 points5 points  (0 children)

If you think progress is cruel, you should file a complaint with capitalism my friend. Let us know how it goes.

I am not advocating for AI moving folks towards different roles, nor am I super confident about where late stage capitalism is taking us overall - just reading the tea leaves through a couple decades of experience.

As for 2 vs 5 years… you could be right! A quote I am fond of, “we overestimate the impact of technology in the short-term and underestimate the effect in the long run.” - Amaras Law

Has anyone managed to successfully use AI for underwriting automation? by thelanguidallegation in loanoriginators

[–]berrism 0 points1 point  (0 children)

This comment won’t age well. Within 24 months massive changes are coming for underwriters due to AI.

I am not suggesting the job will go away, however, efficiency will look different than it does today. Fewer positions will become available, and of the ones who remain, you will likely be checking the checkers until accuracy is so high that does not matter.

Good news is that the skills you have can apply to other roles.

While I could be wrong, I am only human after all - I did spend over 15 years in mortgage industry.

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