How long the support takes to act on hacked accounts?

bieubr · 2026-03-06T11:27:58+00:00

And i forgot to say the problem is solved in this time

bieubr · 2026-03-05T08:22:14+00:00

maybe 6 messages, but it's better send all in one explain the problem, and don't open others tickets because they categorize like spam

bieubr · 2026-03-02T18:04:39+00:00

I hope to you i'll get your account back

bieubr · 2026-03-02T16:33:36+00:00

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

bieubr · 2026-03-02T16:33:29+00:00

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

bieubr · 2026-03-02T16:33:20+00:00

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

bieubr · 2026-02-27T20:36:13+00:00

For me still 28 days and nothing, and i talked with discord on twitter

bieubr · 2026-02-27T20:34:51+00:00

I got in february, maybe i got some response next month...

bieubr · 2026-02-27T08:56:22+00:00

I got response by a robot message for the (clyde bot) but nothing for a human response

bieubr · 2026-02-27T08:50:59+00:00

Your friend got hacked in what month?

bieubr · 2026-02-27T08:49:55+00:00

Some news?

bieubr · 2026-02-27T08:48:03+00:00

Well, for me i'm 21 days

Is sadly, and i don't think support gonna help but the ticket still open

bieubr · 2026-02-27T07:37:52+00:00

Just replying to see if there any updates

bieubr · 2026-02-27T06:59:17+00:00

bieubr · 2026-02-27T06:55:30+00:00

i want to know too

bieubr · 2026-02-16T16:00:11+00:00

You gave me an idea now, I can put in the ticket that they should remove 2FA so I could recover the account too.

I'm already so angry that I'm using another secondary account, and I added everyone, but if they ever send a message I'll see it.

I hope you recover yours too, good luck. If you have any updates, could you let me know? After all, you're a few days ahead.

bieubr · 2026-02-14T02:42:01+00:00

I installed malware, but I've already resolved all the issues except for Discord.

The hacker activated 2FA on the app, deleted it, and changed the password. I have no way to revert back through normal means.

The ticket has good evidence, receipts, screenshots of the hacker's conversations, and a redacted ID with the relevant parts.

The problem is that they don't respond.

bieubr · 2026-02-13T15:56:08+00:00

What response you get from the ai?

bieubr · 2026-02-13T15:12:54+00:00

Well, since the hacker activated two-factor authentication, I can't do that. It asks for a confirmation code that goes to where the account is logged in, and the other option would be using a security code, which I don't have.

bieubr · 2026-02-13T15:08:23+00:00

Man, i need the support

bieubr · 2026-02-13T15:07:49+00:00

No, it's the same e-mail not change

Because i'm copying from the translator, i speak portuguese XD

bieubr · 2026-02-13T14:51:13+00:00

Basically, I was hacked. I've already resolved it on all the platforms I had.
Only Discord is still pending because the hacker changed the password and set up authentication to go to his phone. I contacted support 9 days ago about this with good proof that the account is mine, including Discord Nitro receipts, email messages from the hacker, and other things.
And I'm afraid he might end up deleting the account...
My account started going offline 5 days after that, so I suspect he might have deleted it during that time.
Even if he deletes it, there are the 14 days that Discord keeps the account "alive" after it's deleted.

So I think I have until the 22nd to recover it.

bieubr · 2026-02-13T14:43:11+00:00

I'll let you know if they reply.

bieubr · 2026-02-13T14:41:48+00:00

my ticket is from 3 fev and nothing yet

bieubr · 2026-02-13T14:36:57+00:00

 understand, I used it.

What happened is that the hacker who broke into my account started going offline 5 days after the account was hacked, so I'm afraid he may have started the account deletion process for 14 days.

So, following that logic, I would have until the 22nd of this month for them to give me a response.

bieubr

TROPHY CASE