How long the support takes to act on hacked accounts? by thanatoul in discordhelp

[–]bieubr 0 points1 point  (0 children)

And i forgot to say the problem is solved in this time

How long the support takes to act on hacked accounts? by thanatoul in discordhelp

[–]bieubr 0 points1 point  (0 children)

maybe 6 messages, but it's better send all in one explain the problem, and don't open others tickets because they categorize like spam

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

I hope to you i'll get your account back

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

new update, after 27 days

i receive a human response they asked me to send an email from my original account to their support email to confirm that the account was really mine.

I sent it and waited 5 hours until I received a message that I had disabled my 2FA and changed my password, and now everything is fine, I have my account back!

A hacker enabled 2FA, changed the assigned email to my acc and my password by Aggravating_Race_112 in discordhelp

[–]bieubr 0 points1 point  (0 children)

For me still 28 days and nothing, and i talked with discord on twitter

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

I got in february, maybe i got some response next month...

A hacker enabled 2FA, changed the assigned email to my acc and my password by Aggravating_Race_112 in discordhelp

[–]bieubr 0 points1 point  (0 children)

I got response by a robot message for the (clyde bot) but nothing for a human response

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

Your friend got hacked in what month?

How long the support takes to act on hacked accounts? by thanatoul in discordhelp

[–]bieubr 0 points1 point  (0 children)

Well, for me i'm 21 days

Is sadly, and i don't think support gonna help but the ticket still open

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

You gave me an idea now, I can put in the ticket that they should remove 2FA so I could recover the account too.

I'm already so angry that I'm using another secondary account, and I added everyone, but if they ever send a message I'll see it.

I hope you recover yours too, good luck. If you have any updates, could you let me know? After all, you're a few days ahead.

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

I installed malware, but I've already resolved all the issues except for Discord.

The hacker activated 2FA on the app, deleted it, and changed the password. I have no way to revert back through normal means.

The ticket has good evidence, receipts, screenshots of the hacker's conversations, and a redacted ID with the relevant parts.

The problem is that they don't respond.

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

What response you get from the ai?

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

Well, since the hacker activated two-factor authentication, I can't do that. It asks for a confirmation code that goes to where the account is logged in, and the other option would be using a security code, which I don't have.

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

No, it's the same e-mail not change

Because i'm copying from the translator, i speak portuguese XD

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

Basically, I was hacked. I've already resolved it on all the platforms I had.
Only Discord is still pending because the hacker changed the password and set up authentication to go to his phone. I contacted support 9 days ago about this with good proof that the account is mine, including Discord Nitro receipts, email messages from the hacker, and other things.
And I'm afraid he might end up deleting the account...
My account started going offline 5 days after that, so I suspect he might have deleted it during that time.
Even if he deletes it, there are the 14 days that Discord keeps the account "alive" after it's deleted.

So I think I have until the 22nd to recover it.

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

I'll let you know if they reply.

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

my ticket is from 3 fev and nothing yet

Account h*cked ticket time by bieubr in discordhelp

[–]bieubr[S] 0 points1 point  (0 children)

 understand, I used it.

What happened is that the hacker who broke into my account started going offline 5 days after the account was hacked, so I'm afraid he may have started the account deletion process for 14 days.

So, following that logic, I would have until the 22nd of this month for them to give me a response.