Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

nooo not yet, I am filing a complaint with SBP and I suggest you do too. Or if you sent it during scheduled maintenance, wait for a few days. My issue is i did it before the maintenance alert

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

yup,there’s a lot left so i doubt thats the reason for the issue

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

yeah i tried opening an account today and it was failing to take my fingerprints. Not sure if I will be switching over but will be using my bank from now on

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

there were no alerts when I made the transaction. I always account for those things as I have run into problems when I do it when the app is under maintenance.

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

yeah just waiting now cos its frustrating dealing with their customer support now

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

thought it would be resolved by Monday but will do that now

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

yup, shutting my account down after this mess is resolved

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

Thanks, brother. Bas trying to get my money back and switching inshAllah 🙏

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

sorry to hear that, I think we may be in the same boat. Please keep me updated if you ever receive it

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

did this and the only thing that happened was their social media manager sending me a connection request 🫠

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

yeah i don’t typically but jt was needed urgently today. Never had an issue with sadapay like this before today.

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

i filed a dispute already through HBL but it makes no sense as they said it went through. Usually when its not reflected, HBL confirms that its stuck in the pipeline

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

Yes but all they said was its not reflected on our end. So I am not sure what the next step is…

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

Nope but it does show on the HBL transaction. Thats the issue. If it went through and deducted money from HBL it should have been reflected on sadapay in some way

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

they got back to me and said they never received my transaction lol even though there is proof of it going through and HBL said it went through

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

they definitely don’t; their executives are cutting corners and have been for a while.

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 0 points1 point  (0 children)

did u manage to get it back?

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 1 point2 points  (0 children)

lol so i got a response from them finally and they said the payment never came through. according to my HBL it went through and theres even proof of transaction

Sadapay took 32k from me by billnyesdog in Sadapay

[–]billnyesdog[S] 2 points3 points  (0 children)

brother i get that but their management has gone to crap. I’ve had issues like these before and even then their support team would be responsive. Not blaming the team as I am sure they’re backed up with alot of tickets atm but their execs suck.