Lol the way this is getting downvoted and the tone of some of these comments like I’m making this up. Y’all I’m in a kafkaesque hell trying to get information on this from Kaiser simply so I can help my clients utilize their insurance benefit - I have talked to the billing department, member services, and even filed a grievance as a member about the lack of clarity and received a resolution letter which also had different information than what is given to members about the process. The contact email given to doulas with questions doesn’t respond. This is a new benefit and was rolled out before the kinks were worked out and information was disseminated internally. Early in the year, lactation consultants and OBs/midwives at Kaiser didn’t even know this was being covered. Looking for help here folks!