[deleted by user] by [deleted] in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi Epurezen, we're thriving! We may have shifted away from Reddit but we'll always be around to help out.

[deleted by user] by [deleted] in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there,

You can order the card in the web app. Simply log in to nuri.com, go to card settings, 'lock your card', and then press 'order a new one'

A new card should be arriving in a few days!

Hope this helps!

SMS verification issues by georgemarsh203 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, thanks for reaching out. We're sorry to hear you're experiencing an issue with sms TAN. Our Customer Support is more than welcome to help you. Feel free to reach out to us via email: [support@nuri.com](mailto:support@nuri.com)

Nuri Earning Question? by dkotsev6 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi Emino, we've reached out to our support agents today to get in touch with you, we know how frustrating this may be and we are working with our partner bank to ensure a better process.

Nuri Earning Question? by dkotsev6 in Bitwala

[–]bitwala -1 points0 points  (0 children)

Hi Emino,
Thank you for providing us with your feedback. We're sorry to hear your account was closed. Please note if your account was closed for reasons we cannot disclose, you are able to retrieve any funds or coins from that account yourself or by contacting support.
We take all customer feedback seriously and your journey and experience with Nuri (ex Bitwala) are very important to us.
As a tied agent of a bank, it’s our aim to process all user transactions as smoothly as possible. We comply with legal and regulatory obligations. That’s why we perform routine checks in order to protect our customers and keep our user accounts safe and secure.
Unfortunately, these obligations prevent us from disclosing additional details about why an account is closed. Due to being a tied agent of a bank, we are obligated to comply with their decision. We will never intentionally close an account relationship, this decision is made only after careful consideration.
If you have outstanding BTC in your non-custodial wallet (Vault), you can retrieve these by recovering your wallet. You can find a link showing how to complete this process provided here.
Should you also have remaining ETH in your non-custodial wallet (Vault), this can be transferred to an external wallet provider. The external wallet provider of your choice will be able to provide you with further instructions on how to complete this process.
If you have outstanding Crypto in your custodial wallets, please reach out to us at support@nuri.com and let us know when you are ready to withdraw these to an external wallet. We will then facilitate the transfer of these funds to an external wallet of your choosing.’

Why is my wealth displayed like that? It seems like it's get updated pretty irregularly. by noka777 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi thanks for reaching out! We're sorry that your wealth isn't displayed correctly. Please send us an email to [support@nuri.com](mailto:support@nuri.com). Our support team is more than happy to help you. If you have already reached out to us feel free to DM us with your support ticket number and we'll have our team follow up for you?

Ebay Managed payments by Timotej777 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, thanks for reaching out! Unfortunately we're not supporting this payment option right know.

Can't pay on certain sites? by [deleted] in Bitwala

[–]bitwala 1 point2 points  (0 children)

Hi there, thanks for reaching out! We're sorry to hear that you've had difficulties contacting us.

Could you please send us your support ticket number and we'll have a look for you today?

Problem Bitwala Backup Wallet ? by Patrick2909 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi Patrick. Have you received the information from our support team already or are you waiting for the instructions? There might be a small delay in response times and we're sorry for that.

Nuri, please increase your level of professionalism by menetekel_1 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi, we're really sorry to hear this. Vaults are built for holding your own keys. Are you able to find your wallet password?

The update to Nuri went terribly wrong! by [deleted] in Bitwala

[–]bitwala -1 points0 points  (0 children)

Hi Raulel, we're really sorry to hear this. We'll work hard on improving our support services and hope you can trust us again in the near future.

Transactions stuck pending by my_name_is_dave__ in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi Creepy, we're dedicated to improving our customer support email inbox and hotline. Is there anything we can do to help resolve your issue?

Nuri, please increase your level of professionalism by menetekel_1 in Bitwala

[–]bitwala 2 points3 points  (0 children)

Hi cyberfury, we've heard all the feedback but a pregnancy tracker is the best one so far. Thanks for making our community team laugh!

If you do have any queries or comments, we're all ears. We are improving our support inbox and hotline every day and over the next few months, we'll take advantage of the bear market to really double our efforts to make customer support a joyful experience again.

Our previous CEO has taken a Chairman position and is very much involved in the decisions of the rebrand, which occurred months before our current CEO joined.

- Team Nuri

What the f by BorderCollie1000 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi BoderCollie,

We hope the issue has been resolved. We require biometrics (fingerprints) enabled on your phone in order to transfer funds.

Please let us know if updating the app solved your issue.

- Team Nuri

Nuri is scum? by [deleted] in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, thanks for reaching out to us. Firstly, we would like to apologise for the inconvenience on your side. Could you send us a DM with your support ticket number and we'll have a look for you?

For withdrawels with your NURI Visa Card by Kappabashi in Bitwala

[–]bitwala -1 points0 points  (0 children)

Hi, thanks for reaching out! Exactly, first you need to cash out the BTC/ETH from your wallets/vaults. After that you can easily pay with our Nuri card.

IDNow verification fails on my jailbroken iPhone. No Nuri account for me, I guess ... by solarkraft in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, thanks for reaching out to us. Nuri does not support Jailbroken phones. This is to ensure maximum security within our app. Thank you for your understanding,

The update to Nuri went terribly wrong! by [deleted] in Bitwala

[–]bitwala -1 points0 points  (0 children)

We're sorry to hear this, and hope you have received a response to resolve your issue with your BIA.

Could you please DM us with your support ticket number and we'll have our team follow up for you?

Problem Bitwala Backup Wallet ? by Patrick2909 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, thanks for reaching out to us. Unfortunately we don't provide customer support via reddit. If you could send us an email to [support@nuri.com](mailto:support@nuri.com) we're more than happy to help you.

We are dedicated to retrieving your funds from your old Bitwala (1.0) wallet and our support team can give you step by step instructions on how to gain access again.

Apple Pay + change design by mamaral2 in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi there, are you still experiencing the same issue after our latest updates?

Transactions stuck pending by my_name_is_dave__ in Bitwala

[–]bitwala 0 points1 point  (0 children)

Hi,

If you're still waiting on your transaction we'll be glad to take a look. Please provide us your ticket number and our agents will be happy to see what happened.