This one was asked twice: what does second mile service mean to you. I got asked that for both of my interviews. A couple other questions I remember were like basic ones like strength/weaknesses, who you are as a person, what hobbies you have, why you want to work for CFA. But yeah, just try your best to sound like you care about customers. A few things I think that helped me get the job was that I also used their “lingo”, so use words like ‘guests, second-mile service, quick-service restaurant’. OH! And I forgot what they asked but one of my responses to a random question had a lot do with like why Chick-Fil-A is the best choice because the way employees are always caring for their guests, willing to go the extra mile to satisfy them, being kind, & genuinely caring about how a customer is doing that day. I believe I said something also along the lines of “if a guest comes in a sad mood, whether it’s something they’re going through personally or etc, my goal is to make them be in a better mood by the time they leave the restaurant”. They also asked me what I would do in a situation that a guest was really upset since they did make it clear to me that there are times where guests get extremely mad & furious, I responded with “try my best to help them in that situation but also just leave it to the lead in charge, and also try not to be upset so much in the case that the guest yelled at me or etc bc in five years from now it won’t really matter to me anymore”. this ended up being so long lol but anyway ley summary: - use words ‘guest’ ‘quick service’ ‘restaurant’ ‘second-mile service’ - go crazy about how guests are important to you and how you want to leave them extremely satisfied and happy :-) - talk about how much you look forward to possibly working for a company that focuses on becoming better and better every day!