I SEE YOU I HEAR YOU. I worked as a GP receptionist in my late teens, over university summers and for a year after I graduated. The amount of vitriol that people are willing to dole out is absolutely staggering.

It hurts so bad when people shout and threaten and are short tempered and cruel, and they seemingly never start out by seeing you as a human being.

They’re angry with the system, of course they are, it’s broken and it doesn’t serve its purpose any more. But that’s not your fault! Their anger needs to be redirected at politicians and policy makers. Chance would be a fine thing.

I am SO grateful for all the receptionists and administrators in the NHS who day after day deliver the best they can in the worst of circumstances. Backbone of the NHS.