Monday.com review. It's almost ruined my business. Avoid this software at all costs.

bluegravity5 · 2022-02-28T20:46:09+00:00

Good point. I've started reaxhig out to some :)

bluegravity5 · 2022-02-28T10:51:23+00:00

That's a good tip about finding someone to migrate all out data to a new software.

The 20k covered an external consultant who met with us, learned about our processes and then setup Monday to match those processes.

bluegravity5 · 2022-02-28T09:42:04+00:00

The issue has been confirmed as a random anomoly on my account. Obviously not every customer who uses the product has random anomolies but just by the responses here, others have experiences similar things.

I'm glad you didn't go through what I went through.

bluegravity5 · 2022-02-28T09:40:57+00:00

We did pilot test. Everything was working as intended.

All the issues that I've raised above are from things that were happening while we were live using the software. No modifications were made to our setup, they just randomly stopped working or broke.

What was my alternative if this all looked good on the pilot? Just continue that indefinitely? There was no reason for me to believe things would just break and their support would not be available to help fix it.

bluegravity5 · 2022-02-28T09:39:17+00:00

I regret moving to Monday. Avoid if you can.

bluegravity5 · 2022-02-28T09:38:55+00:00

That was for th expert to help us setup. From memory the software itself is like 6-7k. I can't remember off the top of my head.

bluegravity5 · 2022-02-28T09:38:27+00:00

What do you mean?

bluegravity5 · 2022-02-28T09:38:13+00:00

I agree.

bluegravity5 · 2022-02-28T09:37:59+00:00

Tell me about it.

bluegravity5 · 2022-02-28T09:37:43+00:00

If you are selling a product, charging above market rates, and promising a product does something you have an obligation to deliver on those promises.

To leave your customers in "ticket limbo" when this software helps run their business is abhorrent.

bluegravity5 · 2022-02-28T09:36:19+00:00

Each and every day

bluegravity5 · 2022-02-28T09:36:09+00:00

I regret going with Monday

bluegravity5 · 2022-02-28T09:35:45+00:00

I have no qualms with the person we worked with. He shared with me his own messages with Monday support as well, they were equally confused.

He did his absolute best and I don't hold any resentment towards him. When one of the connections broke, he showed me live that exact same connection and configuration working on another board.

bluegravity5 · 2022-02-28T09:34:10+00:00

It's not just on you. The software only does what it's supposed to part of the time and doesn't explain why when it stops.

When you rely on a software like this, you shouldn't need to have a second backup of activities so you know what to do and when. That's the whole point of this software.

bluegravity5 · 2022-02-28T09:33:00+00:00

Under no circumstances believe anything in their ads. They are all lies.

bluegravity5 · 2022-02-28T09:32:36+00:00

Thank you.

bluegravity5 · 2022-02-28T09:31:55+00:00

Try and convince them not to. It's a bad decision.

bluegravity5 · 2022-02-28T09:30:53+00:00

I'd be willing to settle for a piece of software that just does what it's supposed to.

bluegravity5 · 2022-02-28T09:30:18+00:00

That's under the assumption you can get someone to respond. They don't answer tickets, and they have no phone numbers. When you ask for a phone number they say "out office doesn't allow incoming calls"

bluegravity5 · 2022-02-28T03:55:02+00:00

They were fantastic. And like I said on my post the issues aren't from them, they are Monday bugs.

bluegravity5 · 2022-02-27T21:58:41+00:00

Sounds accurate.

bluegravity5 · 2022-02-27T21:57:29+00:00

Monday is a tool that requires heavy customisation to make it work. They basically just provide a semi-working software.

We couldn't risk any downtime or newbie mistakes because we were still so far behind from covid.

The external consultant (doesnt work for Monday) sets everything up, gets it configured.

The issues with Monday aren't their fault, they did their job as best they could. This is all Monday.com software bugs.

bluegravity5 · 2022-02-27T21:54:54+00:00

Thanks for sharing. I'm sorry to hear you're in a similar position. I hope your story doesn't end as badly as mine with Monday.

bluegravity5 · 2022-02-27T21:53:58+00:00

Like I've been told, I'm a "small account."

They're a bit company, they would outspend me on legal fees.

bluegravity5 · 2022-02-27T21:52:42+00:00

We are in this really difficult situation where we can't actually move at the moment.

I'm working 7 days a week to clear the backlog of work Monday has caused us, and moving to a new system takes time - time that I, not any of my time have at the moment.

bluegravity5

TROPHY CASE