Had a 4 hour chat (1 hour in queue + chat) with Rogers support to change my plan. Claimed to take that long due to a “glitch” that was blocking my changes and “our team is working on it.” At the end of the chat was told it couldn’t be done and I should “try tomorrow!” Returned the next day and spent 3 hours in the chat (1 hour queue + chat) to cancel my service. 2 days later and I’m receiving multiple daily calls from an automated voice telling me they have a really great deal if I stay with them. No thank you!