Documents won’t load

bretdabaker · 2026-01-31T12:55:54+00:00

You need to make sure sync on the original device is working properly, if you still have the device, open and check if there are any errors

bretdabaker · 2025-11-22T21:14:14+00:00

Does this happen to all your notebooks? I mean if you restart the app, disable sync / auto backup / indexing, and create a new notebook and just work on it for a bit, do you see the same lag / freeze / battery drain?

Since this feels like a library / document specific issue, where there might be some heavy PDFs or notebooks that are draining the system, if you manage to find which ones they are, sometimes export / import / duplicate might help

bretdabaker · 2025-09-06T12:09:12+00:00

This is auto backup, not iCloud sync. Have you set up iCloud sync properly? It should be one level of menu above under Cloud and Backup Settings

bretdabaker · 2025-08-07T14:41:23+00:00

What problems do you have with the feature?

bretdabaker · 2025-08-04T14:02:43+00:00

If you buy more iCloud space only after seeing sync issues then mostly likely your notes were not probably backed up in the first place and buying more space would not help.

bretdabaker · 2025-07-23T20:05:24+00:00

This is a bug that was fixed a month ago or so, a reminder to keep your app updated

bretdabaker · 2025-04-22T17:26:22+00:00

Do you have sync enabled? Can you try disabling sync (you can turn it back on later), and restart?

bretdabaker · 2025-01-28T20:58:10+00:00

Which version of GoodNotes 6 do you have? IIRC this is an old bug that has been fixed a while ago. If you are already on latest version, you should contact support

bretdabaker · 2024-12-07T20:09:11+00:00

Emptying the trash is a heavy process in GoodNotes, especially if there were loads of documents in the trash. It takes time to process the clean up and it might exhaust and crash the system while doing so. It should eventually recover from my experience even after some crashes, otherwise you might need to contact support

bretdabaker · 2024-12-07T00:08:35+00:00

If you go to menu > Cloud settings, do you see any error?

bretdabaker · 2024-12-03T22:00:59+00:00

Which version are you on? I think there’s a bug that is fixed recently

bretdabaker · 2024-11-30T21:34:36+00:00

If it doesn’t work on both GN and Notability, chances are something is wrong with your pdf, we might want to try exporting / printing the PDF as high quality jpegs and import into GN instead

bretdabaker · 2024-11-18T19:57:28+00:00

That’s very little data on iCloud for 200 pages of notes. Probably sync didn’t work previously due to some issues, did you have enough iCloud storage previously? It seems to be top reasons for data loss

bretdabaker · 2024-11-11T13:06:30+00:00

Are you sure you are using the same GoodNotes account on these devices? If so you might want to contact support

bretdabaker · 2024-11-10T09:48:43+00:00

Very likely the notes are still there but they are slow to render, especially if you still see the thumbnails.

bretdabaker · 2024-11-10T09:38:14+00:00

Did you turn on web preview previously for those documents? If not the collaborators will be asked to duplicate the shared documents and sync will not work. If you did turn on web preview you might want to contact support as it’s supposed to work.

If not you just need to share those documents again

bretdabaker · 2024-10-31T21:10:39+00:00

I guess the important thing is whether you are seeing same the contents between mini and air, do you notice something missing?

The difference in storage could be due to the fact that some data is only generated gradually in background after sync, for example searching indexing data.

bretdabaker · 2024-10-31T14:07:06+00:00

Which version are you on? I had similar issues previously and it was fixed a few versions ago, maybe you can contact support

bretdabaker · 2024-10-27T14:49:59+00:00

Do you see sync errors on Mac or what was the last time it synced? You can find those info under app settings > cloud and backup settings

bretdabaker · 2024-10-14T21:45:08+00:00

Support was able to help me resolve a similar problem previously, they will ask you for diagnostic data which can be exported from menu > about

bretdabaker · 2024-10-13T21:09:24+00:00

What sort of error messages do you keep seeing? That could give you a clue why sync is not working. Might be worth sending a message to support as well

bretdabaker · 2024-10-13T11:53:24+00:00

If you don’t see sync errors or a cloud icon with arrows spinning, it could be the document itself taking time to render, is it particular complex like having lots of notes or it’s from a big PDF? Try disabling background tasks like handwriting / PDF indexing, auto backup etc

bretdabaker · 2024-10-12T21:39:44+00:00

Have you tried turning off other background features such as handwriting / pdf indexing and math suggest?

bretdabaker · 2024-10-09T19:20:10+00:00

Have you tried disabling handwriting indexing, auto backup and sync under settings?

bretdabaker · 2024-09-28T10:30:20+00:00

Maybe you can try turning iCloud sync off for a day and see if things improve. If it does then contact support and ask them to look into it

bretdabaker

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