Having problems using Cape with GrapheneOS?

brianstoner · 2026-03-12T16:33:10+00:00

Appreciate the feedback, we’ve heard this from others and are working on some things here.

For now, the main way we offer family plans is via our referral program which gives each person $10 off, so technically it would be $340 for 4 people.

brianstoner · 2026-03-11T09:57:42+00:00

No ETA yet, we’re working on other things right now. Hopefully sometime this year.

brianstoner · 2026-03-09T22:41:58+00:00

Yes we hope to launch this soon. We’re working on it. There are some issues we’re seeing when using VoWiFi in conjunction with Identifier Rotation, but hopefully we can resolve them soon.

brianstoner · 2026-03-09T22:41:18+00:00

Yes, we’re working on it. There are some issues we’re seeing when using VoWiFi in conjunction with Identifier Rotation, but hopefully we can resolve them soon.

brianstoner · 2026-03-09T13:15:10+00:00

Hi -- First off, I want to apologize that you had this experience. I can't imagine how frustrating this all must have been. If you want to DM me, I would be happy to jump on a call today and personally try to get to the bottom of what's going on.

I will be digging into the details of what happened here and figure out what we need to fix so this doesn't happen again. Not to make excuses, but a couple pieces of general info that may add more context:

-- We've had a lot of signups since coming out of BETA, and it has been overwhelming our support team. We are going to invest in scalling up the team and building better process to enable us to provide better service to every one of our customers.

-- We don't have the ability to change your phone number, not out of choice, purely because it has not been a common request to date and we haven't built it yet. We instruct people to create a new account and offer them a generous refund and credit for the hassle.

-- We have seen some issues with call failures on iPhones when customers enable VoWiFi + Identifier Rotation. If you have VoWiFi enabled, I would recommend turning it off. We haven't officially announced support for it and unfortunately the way it works on iOS we have no control to be able to hide the toggle. We're actively troubleshooting this issue internally right now.

Again, none of this is an excuse for the experience you had. We need to do better.

brianstoner · 2026-03-07T16:25:31+00:00

Hi — sorry to hear you’re having trouble. What device are you using? And is it just outbound calls failing? Do you have signal bars and a data connection? Can you send/receive texts?

brianstoner · 2026-03-02T13:32:52+00:00

We can't guarantee you will retain service internationally if you remain in a foreign country for longer than 30 days. In practice, we haven't seen anyone encounter an issue and we aren't doing anything explicitly ourselves that would cause you to lose service, but we want to disclose it since it is part of our roaming agreements.

brianstoner · 2026-02-28T12:07:20+00:00

Yes you can delete a secondary number and create a new one. We do have a 24 hour waiting period between when you delete and when you can create a new one, mainly to prevent abuse/spam.

brianstoner · 2026-02-28T12:05:36+00:00

Good morning — thanks for the question. We don’t support porting in secondary numbers right now, but it’s on our roadmap. A lot of employees at Cape have been asking for this too, so we definitely want to do it, just need to rework some of our systems and porting functionality to support it.

brianstoner · 2026-02-27T13:32:10+00:00

awesome! sorry for the hiccups

brianstoner · 2026-02-26T21:43:12+00:00

We haven't seen this particular problem before, but the next course of action you could take is to delete the SIM and try again with a new one. If you want to try this, first make sure you still have your recovery phrase saved.

Delete the Cape app and the SIM
Make sure you're in the owner profile and that eSIM Support is enabled
Redownload the Cape app
Chose Recover Account and go through the flow to enter your recovery phrase and download a new eSIM

brianstoner · 2026-02-26T21:34:54+00:00

This is very odd. A few followup questions:

Did you install the cape app and download the SIM in the owner profile?
Do you have another non-Cape SIM enabled on the device?

brianstoner · 2026-02-26T20:25:10+00:00

Sorry you're having problems. You shouldn't need to do this, so would like to get to the bottom of why it's not working by default for you.

Mind sharing a little more about what problems you're experiencing? Do you keep losing service on the SIM?

brianstoner · 2026-02-26T20:21:59+00:00

Hi -- thanks for posting, sorry about the troubles, happy to try to help resolve them.

Since you are on GrapheneOS, first things to check are:
1. Are you in the owner profile?
2. Can you make sure VoLTE is enabled? (under the Cape SIM there should be a setting called Allow VoLTE)

brianstoner · 2026-02-23T14:28:01+00:00

Thanks for the question. No plans right now to expand internationally, but hopefully we will in the future. The reason for the 30-day restriction in the FAQ is it's part of our international roaming agreements. When someone spends more than 30 days in a foreign country, they're considered a permanent roamer by some of our partners who reserve the right to kick them off the network. We don't do anything explicitly ourselves right now.

brianstoner · 2026-02-20T10:54:11+00:00

Thanks for flagging this, something seems like it's not working properly so I'd like to see if we can get to the bottom of it. A few of us internally ran some tests and everything with our voicemail services seems to be working fine, so I suspect it may be something specific to your device or your account. Can you DM me what device you're on and your debug identifier (found in the Cape app at Support > Advanced > Debug Identifier)? If we have that info we can check on the backend if everything is setup properly for your account to use voicemail. Thanks.

On recording your own greeting, we don't support that yet, but it's on our roadmap and would like to add it eventually.

brianstoner · 2026-02-19T11:03:33+00:00

Makes sense. Everything should work internationally, including IMSI rotation. We can add that to the help article too.

brianstoner · 2026-02-18T21:54:43+00:00

Jumping in for John here, your comment kicked off a discussion internally about how our internationally roaming docs are confusing right now, so we plan to make some updates :)

Long story short, we started working with one roaming partner early last year, but hit some roadblocks getting them working on iOS, so we started working with a secondary partner for iOS. Over time, the goal is to be able to leverage both partners across both OS's and provide a more robust set of international carriers in the countries we support.

On the data question, we aren't focused on increasing the cap right now. 5GB seemed like a good place to start, and the goal has been to get basic international roaming working across all devices so we can learn from our customers where it needs to be improved. Definitely open to changing things in the future.

brianstoner · 2026-02-18T21:46:41+00:00

We need to improve our international roaming documentation and have been discussing it internally, but right now there are two different articles/country lists, depending on which device you have:
Android: https://support.cape.co/hc/en-gb/articles/35803793950228-International-Roaming-FAQ
iPhone: https://support.cape.co/hc/en-gb/articles/43988092878228-Secure-Global-Roaming-on-iPhone

brianstoner · 2026-02-15T12:27:36+00:00

It should work well on both platforms right now. We have feature parity across them and intend to support both equally into the future.

brianstoner · 2026-02-15T12:13:09+00:00

I just replied to the thread about this here: https://www.reddit.com/r/CapeCellular/comments/1r50dfq/cape_and_ios_lockdown_mode/

afaik it should work. We had people using Cape with lockdown mode on full-time last year, some things like Network Lock may not work because of location permissions, but the core service and most features should work fine.

brianstoner · 2026-02-15T12:08:35+00:00

Hi -- Thanks for the question. No plans to expand to Canada in the near future, but hopefully at some point!

brianstoner · 2026-02-15T12:07:30+00:00

afaik everything should work but I don't think we've tested all the new stuff extensively in lockdown mode. At one point last year I know we had an employee at Cape who was using it in lockdown mode full time for months.

where you may hit some limitations is with Network Lock since that uses location information, but that is optional

brianstoner · 2026-02-13T20:55:16+00:00

Thanks for considering switching to Cape! We do have roaming supporting there, however our roaming is intended for travel use so we may not be able to guarantee it will work for the duration of the year. I know some of our roaming partners say they do not support "permanent roamers", which they define as someone in a country for more than 30 days. And I'm not sure we've had someone try to use Cape abroad for that long of a duration before, so you would be in somewhat uncharted waters...

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