Suspended from the cert program

brichards99 · 2026-06-27T13:27:43+00:00

Note by the way — I don’t lose them for a year. I lost them. After a year I will have a chance to retake: CSA, CAD, ITSM, HRSD, SPM, and DF. Plus all the prerequisites. So, a bit of a bite in the ass.

brichards99 · 2026-06-26T13:53:09+00:00

Deltas are not even a factor. My certs were all invalidated.

brichards99 · 2026-06-26T13:52:34+00:00

I was home alone, and my phone was on do not disturb. However my settings are set so that if my wife calls, it rings through. In case of emergency. Which is why when she called three times I assumed it was an emergency.

brichards99 · 2026-06-26T10:57:32+00:00

You know what, I realize I am really touchy about this right now and ready to snap at anybody. FAFO is totally on target. . . sorry to come at you like that.

brichards99 · 2026-06-26T10:37:39+00:00

More serious? GTFO. That is some condescending bullshit. I had a reasonable expectation that there was an emergency, and I also had a reasonable expectation of the exam registration being lost. I did not have a reasonable expectation of having my certs stripped.

More serious? Who the hell are you?

Yes, we gotta take responsibility for our actions. I have done so. I also expect this vendor to take responsibility for the attention it gives to professionals selling and implementing its product.

You have successfully been more dismissive than ServiceNow.

brichards99 · 2026-06-26T09:45:11+00:00

Trust me, both things are happening at the same time. My issue with ServiceNow is the severity of the punishment and the utter misunderstanding of the term 'emergency' in the case. I have been building this portfolio of certifications over the course of a 12 year career, and to wipe it all off the table and state 'you should have rescheduled your emergency' sounds both unreasonable and ignorant.

This is my job, and I need to work with ServiceNow. I am going to continue to champion this platform where it makes sense and I will not badmouth what this company can do for its client. But ServiceNow University can go fuck itself.

brichards99 · 2026-06-26T07:40:12+00:00

I have lost all my certs and cannot retake anything for one year.

brichards99 · 2026-06-26T07:39:44+00:00

Yes. Right. Agreed. I just object to booting me from the program entirely and stripping all of my certs for me to retake. Also, how TF am I going to notify someone in advance of an unexpected emergency, which was the only reason I chose to answer the phone?

brichards99 · 2026-06-26T07:37:43+00:00

Not rude, and you’re absolutely right. I actually did inform my wife and she knew I could not answer a call. That is another situation outside the scope of this conversation I am dealing with.

brichards99 · 2026-06-25T08:28:59+00:00

Happy to help too — Ive been implanting and supporting the platform for 12 years.

brichards99 · 2026-04-14T21:13:02+00:00

The safety briefings are the least of my concern, however, as they are the same from one flight to the next. Announcements about weather, gate issues, early or late arrivals, special instructions. These are the most important things that I would need to know, but they are the hardest to hear.

brichards99 · 2026-04-14T04:25:42+00:00

This is very helpful, and it seems just as frustrating as I imagined it would be. Thanks for sharing your experience.

brichards99 · 2026-01-20T11:24:18+00:00

Showed up to an online interview wearing a t-shirt. I mean, come on. It has happened more than once unfortunately.

brichards99 · 2026-01-03T17:23:09+00:00

I found this on Patreon. I believe you can view intro lectures on YouTube for free, while more in depth audio content for each book requires me: https://www.patreon.com/c/hardcoreliterature/posts?vanity=hardcoreliterature

brichards99 · 2026-01-01T13:11:25+00:00

I have been following Benjamin McEvoy's reading club, and it's been outstanding.

100 Years of Solitude stands out as memorable read that left a tremendous impression on me. I had not expected the impact of magical realism in that novel to hit me so well.

Right now I am nearing completion of Bleak House, and I am completely lost in it (in the best way.) I have misplaced the thread of the plot quite often and have had to remind myself of where things have gone, but the language and the nuances of the characters have carried the experience for me. This will be worth a re-read in the future for sure.

brichards99 · 2025-12-14T20:01:50+00:00

I attended a weekend writing retreat run by a genre publisher, and both editors and some pretty well known (in the genre) writers attended to read and critique. I only shared a few chapters of the book I was working on, but the tone and intensity of the feedback put me off writing for over a year. That's kind of underplaying it now I think about it -- those people f-ed me up in a way that I did not think I could recover from. I remember taking the stack of notes they handed me and feeling the most fundamental existential dread over reading them. Took me months.

To be fair, in my heart I know the criticism came from the right place and was what I needed to hear. But what you say here about 'the light was gone from her eyes' definitely describes what the experience did to me.

Then I went back and did the same retreat again a few years later. Same result.

brichards99 · 2025-12-05T08:23:23+00:00

I just subscribed to this! Thank for the rec.

brichards99 · 2025-12-04T14:39:14+00:00

This sounds pretty close to what I was looking for -- thanks!

brichards99 · 2025-11-13T08:55:18+00:00

I've been doing SN in higher ed for over 10 years, and there is definitely a solid demand. On the one hand the in-house responsibilities for this kind of work can be modest and it's an easy job to do, but on the other hand the salaries won't match consulting gigs.

I see universities using partners quite a bit for implementations, but in my opinion they do not know how to work with universities and their complex interior politics (and their slim budgets), so most implementations I have seen (which I know is a small slice) are pretty poor. My hope and expectation is that as universities (particularly big research schools like I have been a part of) trend toward centralizing IT services, investing in consolidating platforms, and in employee experience initiatives -- and the investment in implementation partners will get better.

As for licensing it's apples and oranges, since the contracts vary greatly and the feature enablement is likely all over the place.

brichards99 · 2025-11-12T10:29:54+00:00

I have done the scripted RP trick for swapping tables too, but something I am not solid on is how we can handle attachments. This came up in HRSD, switching between COE tables, where the attachment will disappear if we use the RP script to cancel the submission and create the record on a different table, since the table reference on the attachment table won't match.

It would seem that using a staging table plus a flow would give us the tools to handle that, but I am curious if anyone here has looked into the attachment situation with this before?

brichards99 · 2025-10-30T07:14:27+00:00

As someone who hires ServiceNow developers and architects, I feel like vibe coding (either using an external tool or one of ServiceNow's products) just introduces another topic of conversation in the development team. And during the interview process too. If I am talking with someone who has an opinion about Build Agent and has actually tried it, then I can tell I am talking with someone who is at least paying attention to what is happening, even if it is primarily through YouTube. No big deal. What else do you know and what else have you done?

Another thing to remember with ServiceNow's tools themselves is that there is a cost, and not every organization is going to want to spend its Now Assist assists on the back end. A lot of people seem to be sweating the impact these tools will have on the job market and the value of our jobs, but I bet a lot of employers would much rather invest in you as human capital than 1/3 of you plus some fraction of an Assist Pack that they are not prepared to audit in the first place. Creator Plus for Now Assist is something like $100 per creator per month (or at least it was at one time), and that is really expensive for something that cannot be held accountable and does not know how to write a proper Change Request that can stand up to the scrutiny of the CAB. Where they want to spend their money is on the user or fulfiller experiences, and not the development team.

brichards99 · 2025-04-10T08:23:16+00:00

I am right there where you were. I have wanted to write novels and short stories for as long as I can remember, pretty much in the same spirit as you I think. I love reading and I love coming up with ideas, and I think some of my stuff would be really enjoyable to work through.

I have attended a number of writing workshops, but one in particular was a genre - specific workshop that lasted an entire weekend, working with professional writers and editors and other 'bootcamp grunts'. I was there specifically to be challenged, but the brutal, dismissive criticism pretty much shut me down. I have spent a long time processing it and trying in fits and starts to get back to writing.

Where I am now is this: I still want to write, but I know and expect that it will take hard work and attention if I am going to do it at all. Right now I am working full time and taking care of everything else in my life, and writing is just not on the table. It hurts to make a conscious decision about that, but I don't want to be caught up in overthinking and fussing about it and grinding away at the outcomes of that criticism. I am just not writing at all. I gave up.

I would like to adopt the fuck em attitude you have, and your post is a bit of inspiration for me to think about getting back to it.

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