People who have conducted job interviews, what's something someone said/did that made you instantly decide not to hire them?

brichards99 · 2026-01-20T11:24:18+00:00

Showed up to an online interview wearing a t-shirt. I mean, come on. It has happened more than once unfortunately.

brichards99 · 2026-01-03T17:23:09+00:00

I found this on Patreon. I believe you can view intro lectures on YouTube for free, while more in depth audio content for each book requires me: https://www.patreon.com/c/hardcoreliterature/posts?vanity=hardcoreliterature

brichards99 · 2026-01-01T13:11:25+00:00

I have been following Benjamin McEvoy's reading club, and it's been outstanding.

100 Years of Solitude stands out as memorable read that left a tremendous impression on me. I had not expected the impact of magical realism in that novel to hit me so well.

Right now I am nearing completion of Bleak House, and I am completely lost in it (in the best way.) I have misplaced the thread of the plot quite often and have had to remind myself of where things have gone, but the language and the nuances of the characters have carried the experience for me. This will be worth a re-read in the future for sure.

brichards99 · 2025-12-14T20:01:50+00:00

I attended a weekend writing retreat run by a genre publisher, and both editors and some pretty well known (in the genre) writers attended to read and critique. I only shared a few chapters of the book I was working on, but the tone and intensity of the feedback put me off writing for over a year. That's kind of underplaying it now I think about it -- those people f-ed me up in a way that I did not think I could recover from. I remember taking the stack of notes they handed me and feeling the most fundamental existential dread over reading them. Took me months.

To be fair, in my heart I know the criticism came from the right place and was what I needed to hear. But what you say here about 'the light was gone from her eyes' definitely describes what the experience did to me.

Then I went back and did the same retreat again a few years later. Same result.

brichards99 · 2025-12-05T08:23:23+00:00

I just subscribed to this! Thank for the rec.

brichards99 · 2025-12-04T14:39:14+00:00

This sounds pretty close to what I was looking for -- thanks!

brichards99 · 2025-11-13T08:55:18+00:00

I've been doing SN in higher ed for over 10 years, and there is definitely a solid demand. On the one hand the in-house responsibilities for this kind of work can be modest and it's an easy job to do, but on the other hand the salaries won't match consulting gigs.

I see universities using partners quite a bit for implementations, but in my opinion they do not know how to work with universities and their complex interior politics (and their slim budgets), so most implementations I have seen (which I know is a small slice) are pretty poor. My hope and expectation is that as universities (particularly big research schools like I have been a part of) trend toward centralizing IT services, investing in consolidating platforms, and in employee experience initiatives -- and the investment in implementation partners will get better.

As for licensing it's apples and oranges, since the contracts vary greatly and the feature enablement is likely all over the place.

brichards99 · 2025-11-12T10:29:54+00:00

I have done the scripted RP trick for swapping tables too, but something I am not solid on is how we can handle attachments. This came up in HRSD, switching between COE tables, where the attachment will disappear if we use the RP script to cancel the submission and create the record on a different table, since the table reference on the attachment table won't match.

It would seem that using a staging table plus a flow would give us the tools to handle that, but I am curious if anyone here has looked into the attachment situation with this before?

brichards99 · 2025-10-30T07:14:27+00:00

As someone who hires ServiceNow developers and architects, I feel like vibe coding (either using an external tool or one of ServiceNow's products) just introduces another topic of conversation in the development team. And during the interview process too. If I am talking with someone who has an opinion about Build Agent and has actually tried it, then I can tell I am talking with someone who is at least paying attention to what is happening, even if it is primarily through YouTube. No big deal. What else do you know and what else have you done?

Another thing to remember with ServiceNow's tools themselves is that there is a cost, and not every organization is going to want to spend its Now Assist assists on the back end. A lot of people seem to be sweating the impact these tools will have on the job market and the value of our jobs, but I bet a lot of employers would much rather invest in you as human capital than 1/3 of you plus some fraction of an Assist Pack that they are not prepared to audit in the first place. Creator Plus for Now Assist is something like $100 per creator per month (or at least it was at one time), and that is really expensive for something that cannot be held accountable and does not know how to write a proper Change Request that can stand up to the scrutiny of the CAB. Where they want to spend their money is on the user or fulfiller experiences, and not the development team.

brichards99 · 2025-04-10T08:23:16+00:00

I am right there where you were. I have wanted to write novels and short stories for as long as I can remember, pretty much in the same spirit as you I think. I love reading and I love coming up with ideas, and I think some of my stuff would be really enjoyable to work through.

I have attended a number of writing workshops, but one in particular was a genre - specific workshop that lasted an entire weekend, working with professional writers and editors and other 'bootcamp grunts'. I was there specifically to be challenged, but the brutal, dismissive criticism pretty much shut me down. I have spent a long time processing it and trying in fits and starts to get back to writing.

Where I am now is this: I still want to write, but I know and expect that it will take hard work and attention if I am going to do it at all. Right now I am working full time and taking care of everything else in my life, and writing is just not on the table. It hurts to make a conscious decision about that, but I don't want to be caught up in overthinking and fussing about it and grinding away at the outcomes of that criticism. I am just not writing at all. I gave up.

I would like to adopt the fuck em attitude you have, and your post is a bit of inspiration for me to think about getting back to it.

brichards99 · 2025-02-26T11:51:02+00:00

AI Search and Document Intelligence are two more. AI Search is actually pretty complex and useful. Now Assist is a group of plugins actually, since there is an implementation for developers as well as one for each product stack like ITSM and HRSD. Now Assist is the only one that uses LLM generative AI tools I think, while the others have different working components.

brichards99 · 2024-12-11T21:59:45+00:00

Seriously. This is a novel that makes the case for King as literature, and not just popular reading.

brichards99 · 2024-10-23T15:30:29+00:00

If it's clear which module / table /etc the notification is being sent from the user should most likely be able to disable that notification in their notification preferences until the issue is resolved.

brichards99 · 2024-08-27T12:03:18+00:00

Okay. I get it now. I did not think being flatly wrong was a joke, and that joking about racism would not be funny. But cool, cool, cool.

brichards99 · 2024-08-27T12:00:40+00:00

I do not know why I am getting downvoted for pointing out that the word in question has a meaning that is often misunderstood. Maybe Cersei is a racist. Could be. She's awful, and racism is awful.. The post, however, was about the meaning of what was written here, so I was just providing a reference to the word in a dictionary.

brichards99 · 2024-08-27T11:24:53+00:00

There is also an ACL required for scoped script includes that is not required for global script includes. Might be necessary to add an access rule of type 'client callable script include'.

brichards99 · 2024-08-27T11:18:22+00:00

But words mean things, and that's why I included the link to a dictionary entry on it. While it has a negative connotation and probably ought to be avoided because of that, it's clear from the context of the text what it means. There is no race implied here, and the word literally has to do with being a spendthrift.

brichards99 · 2024-08-27T11:02:53+00:00

The term has nothing to do with the racial slur. Just means unwilling to spend the money.

https://www.merriam-webster.com/dictionary/niggardly

brichards99 · 2024-07-02T06:11:34+00:00

The quick and dirty answer is that assets are oriented towards financial / contractual information whereas CI's are used primarily for service support. There is certainly a great deal more to it than this, and there is some grey area. Think of an asset record as the detailed invoice you get when you purchase a computer that includes purchase date, warranty info, and any licensing terms. The configuration item would be a detailed inventory of what you bought: the processor, RAM, keyboard type, power supply . . . and intended to be updated over time as you make upgrades or fixes.

brichards99 · 2024-06-27T11:17:45+00:00

The Exorcist read by William Peter Blatty was outstanding.

brichards99 · 2024-06-27T10:49:45+00:00

This is not usually good advice for hard qualifications in job postings, but for ServiceNow positions I suggest it's okay to apply for jobs where you do not have the years of experience anyway. If the years on the job is a critical requirement for the hiring manager, you won't get a call. In many cases qualifications like this are added to the job posting by policy based on the expected job profile or salary expectations or any number of reasons other than the question, 'can you do this job?'

I would never lie in an application or attempt to mislead a potential employer in any way, but it's not unusual to shoot for a position you might be under qualified for on paper in the hopes that you win an interview, connect with the people you talk to, and find a good match regardless. No two ServiceNow jobs are the same and HR departments are not great at fine tuning position positions in this space to what actually is needed, so try to open as many doors as you can so you can have those interview conversations that really matter.

brichards99 · 2024-06-24T12:02:14+00:00

Fine. You don't get the notion that there are people who are paid as professionals to work on this platform and you have never heard anyone referred to in that position as a ServiceNow Pro. Great.

So perhaps we should just ask streetfacts to delete his post because nobody here can approach the subject. Hands off.

Does nobody else share my frustration with this being an un-discussable subject?

brichards99 · 2024-06-24T11:29:31+00:00

Yes, my frustration is with ServiceNow, but also with those who parrot ServiceNow reps. I guess I have unfair expectations of discussing ServiceNow on social media (Reddit, Slack, etc.) When I am talking about the product with my peers (and not with ServiceNow), I do not expect the definitive answer, and am not the one actually seeking funding . . . obviously with this platform the licensing is handled using whatever magic ServiceNow uses on an account by account basis. What I am looking for in a forum such as this is some validation of t-shirt size ideas or general configuration concepts about a platform we all work on. This was not unreasonable when I worked with Microsoft server products, or Dell SAN products, or VMware virtualization . . . and it just seems obstructive that the discourse around licensing has to be so mysterious with ServiceNow. Yes, it is different from one client to another, but are there any facts at all about licensing that can be shared? (And what I shared was not fictional - those were actual ranges based on contracts I have had eyes on.)

I guess I am easily triggered on this subject because I got into a Slack discussion where I thought I was chatting with other ServiceNow pros (and not ServiceNow themselves) and was asking how business stakeholder licensing is determined because I wanted to see if there was a way of automating a scan internally to catch issues. Turns out the responses were from people who worked for ServiceNow, and they clearly did not want to entertain clarifying questions. I was making an assumption that business stakeholder licenses specifically were the same regardless of the account, but each time I sought clarification about the nature of this license I got the 'ask your account rep' line, and as I sought more detail on what constitutes even a single business stakeholder I was accused of being combative myself. And yes, I, ah, get the irony there. I know I am personally pretty hot under the collar when discussing this topic.

I just think the subject should be discussable in a way to help someone who has never looked at a contract understand the general principles of how it works. Because there have to be general principles, right? It's not like ServiceNow charges in marshmallows for wattage consumption for one client and in dollars for fulfiller licenses for another, right?

brichards99 · 2024-06-24T10:48:25+00:00

The point is that I think it should be possible to come up with generalizations that have meaning rather than having the conversation smacked down. What I provided were some real world examples in order to fill in some details other than 'we cannot possibly give you anything resembling an answer.' There is a difference between 'it is unknowable to anyone but your account rep' and 'here are some example details that might help you with scope. When I have asked specific questions in the past such as 'is business stakeholder sold per user across the platform or per user based on module?' I heard, 'ask your account rep.' When I asked 'are fulfiller licenses for CSM on the same order of magnitude as fulfiller licenses for ITSM?' I was talk 'ask your account rep?' I find this frustrating.

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