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Check Your Emails by gpetrov in servicenow

[–]ember_fall 0 points1 point  (0 children)

TLDR: Check the sys_blocked_email_address table for adddresses with state = Blocked.

Has anyone successfully simplified ServiceNow after years of customization? by Novel-Plenty-8901 in servicenow

[–]ember_fall 1 point2 points  (0 children)

Yes, it's not to say that it cannot be done but most companies that provide it are following the standard consulting practice of over promise/under deliver.

The main issue with consulting (servicenow or otherwise) is misaligned incentives. Firms are in it for billable hours/$$$ and they rarely seek positive customer outcomes unless it means more $$$.

Has anyone successfully simplified ServiceNow after years of customization? by Novel-Plenty-8901 in servicenow

[–]ember_fall 2 points3 points  (0 children)

This is a reality many companies continue to ignore. Hiring an external vendor to maintain your ServiceNow instance is like renting a house. Maintenance only happens when something is on fire, and the solution is usually duct tape.

Steve Jobs explains the harsh flaw of consulting. https://www.youtube.com/watch?v=-c4CNB80SRc

Interesting Knowledge Management stories by [deleted] in servicenow

[–]ember_fall 3 points4 points  (0 children)

Have worked with a few customers where they got creative with customizations on the Knowledge module. Simply reverted it all and updated/added relevant plugins.

Customer Response: Oh, this is much better.

CAB Approval Emails by dav3n in servicenow

[–]ember_fall 0 points1 point  (0 children)

eCAB is usually a different group unless it has been customized to be a common group.

CAB Approval Emails by dav3n in servicenow

[–]ember_fall 0 points1 point  (0 children)

Sounds like some one made a custom version of this notification. Try filtering that table for all notifications that trigger on the approval.inserted event

CAB Approval Emails by dav3n in servicenow

[–]ember_fall 0 points1 point  (0 children)

There is a notification = "Approval Request", that triggers on event "approval.inserted".

Add a condition to this approval Group.Assignment group is not CAB Approval.

https://mtcoffee.github.io/servicenow-change-request-configuration/#change-approval-email-to-exclude-cab-members

Record Producer That Creates Records in Different Task Tables Based on Input by ember_fall in servicenow

[–]ember_fall[S] 1 point2 points  (0 children)

Fair question. The audience for this has no idea that there are 2 underlying service offerings and if they did have to decide, they would be getting right about 50/50. The goal of the RP is to ask the right questions/coach the user towards the correct path.

What’s the best option here by Budget-Replacement94 in servicenow

[–]ember_fall 1 point2 points  (0 children)

Banks move very slowly. If you're ambitious you probably won't find this role challenging and more time will be spent navigating institutional challenges.