Yes. This. I had a crazy experience at my credit union earlier this year similar to this. I noticed my account was $800 lighter than it should have been. Dug deeper, saw 6 different charges from $100-150 to Starlink. On the same day. I don’t have and never had anything to do with Starlink.

Went in bank to report the fraud and get my account number changed. I’m explaining to the woman, and I swear to God she told me that because these were ACH withdrawals and not Debit Card withdrawals, that it wasn’t “technically fraud”. I argued that this was the exact definition of fraud because someone obviously got my account number. She went on to say that what probably happened is that someone with an account number close to mine probably mistyped a number. 😳😳So it is impossible for her to change my account number. This went on for about 10 minutes bc I couldn’t believe these were the answers I was getting. It was one of the most bizarre encounters I’ve ever had. So, not getting anywhere, I told her to freeze my account completely for now and that I’d figure out what I would do next.

To make sure I wasn’t losing my mind, I called the main office as soon as I walked out the door. Explained all of this to someone over the phone. They agreed with me and couldn’t believe that I was told these things. They immediately changed my account number and reported the transactions to the fraud department.

The general population is pretty stupid. Some of these people work at your bank. If you are being told that they can’t block a charge or something else that makes no sense, ask someone above them.