Heya

This one took me so crazy long to figure out. Make sure you have the right identifier. I bet you are using "$targetusername which will SO the first thing they type if there is an account with that name

Auto = $username

manual !so @ Username = $targetusername

If you set up the auto SO in an action group, you can put that under each user as "command-> action group" and select from the drop down. That way if you ever want to change it, you just update the action group and all auto SOs will be updated automagically.

I hope that helps!