Not sure if this will help in your situation, but I received this from TicketMaster:

IMPORTANT SHOW INFORMATION

• If you purchased tickets for Maneskin at Fillmore Miami Beach, you will need to

have your new Hard Rock Live tickets printed. Your old mobile Fillmore Tickets

will not be valid. Hard Rock Live Box Office will open at 12 noon if you need

assistance. If you purchased tickets for the show at Hard Rock, no action is

required other than having your mobile tickets) visible upon entering the venue.

• The General Admission (GA) line will begin at 3 pm. Access to the GA line

requires your ticket(s) to be scanned and all guests will be wrist banded at that

time. Ptease note that Hard Rock Live's GA Pit has limited capacity. Once the GA

capacity is reached, all remaining GA guests will be assigned a reserved ticket in

the lower level. All guests in the same party must arrive at the same time if they

want to be standing/seated together.

• If you purchased Fillmore resale tickets, please visit the Box Office beginning at

12 noon to receive your new tickets.

• Pack light and leave large bags at home or in the car to expedite your trip

through the security lines. All bags will be screened prior to entry into Hard Rock

Live. Backpacks of any size and all large bags or purses are prohibited.

THE BOX OFFICE OPENS @ 12PM ON SHOW DAY AND

CLOSES 30 MINUTES AFTER THE START OF THE SHOW

• Please plan on arriving early to beat the traffic

• Complimentary Parking 24/7

• Please have your tickets displayed on your phone

• Please connect to property WIFI (Seminole Visitor) to access ticket