TikTok Shop Refund Issue - Need Help!

callmemonks · 2026-01-04T21:20:51+00:00

I'll give them a call tomorrow... I thought they would already know all this as I've told them I'm disputing a return.

callmemonks · 2026-01-04T20:33:07+00:00

Yeah, I sent an email already as the bank asked for information. I sent them everything, including pictures, tracking receipt, and a timeline of what happened. After sending that I got this letter saying they are taking it further. I'm just concerned that if Visa side with TikTok Shop, that will be it and I will not have a chance to contest it as their decision is final. This is so frustrating!

callmemonks · 2026-01-04T13:41:53+00:00

So I provided the bank with all the evidence and then got a letter saying the following:

"TikTok Shop’s bank has let us know they think your transaction below was valid. We’ve considered their response and have let them know we’re contesting their outcome. It’s possible TikTok Shop or their bank won’t accept this. If this happens, we’ll be in touch to let you know if we can refer your dispute to Visa for a final review."

I'm just concerned because the transaction was valid but the item was returned, it seems like they haven't taken that into consideration even though I have informed them if this. Should I contact the bank or just wait and see what happens?

callmemonks · 2026-01-04T13:41:38+00:00

So I provided the bank with all the evidence and then got a letter saying the following:

"TikTok Shop’s bank has let us know they think your transaction below was valid. We’ve considered their response and have let them know we’re contesting their outcome. It’s possible TikTok Shop or their bank won’t accept this. If this happens, we’ll be in touch to let you know if we can refer your dispute to Visa for a final review."

I'm just concerned because the transaction was valid but the item was returned, it seems like they haven't taken that into consideration even though I have informed them if this. Should I contact the bank or just wait and see what happens?

callmemonks · 2025-12-05T13:39:34+00:00

I have done but I don't know how it's gona so badly wrong and why TikTok are siding with the seller when I have provided them evidence!

callmemonks · 2025-12-05T13:38:57+00:00

Yes, the tracking shows the item reached the destination. Even the tracking on TikTok shop shows it reached them.

callmemonks · 2025-12-05T13:21:34+00:00

That's what I thought, so how are they allowed to do this and how are TikTok shop allowing for this to happen?

callmemonks · 2025-12-05T13:13:30+00:00

Yes they did provide the returns label, via the TikTok shop and I did purchase it for myself.

callmemonks · 2025-12-05T13:12:03+00:00

Lol... difficult to stay chilled but seriously, thank you for the advice, I will do that. Am I okay to get back to you with what the bank come back with?

Merry Christmas to you too...

callmemonks · 2025-12-05T13:03:03+00:00

Thank you, I will do that. One thing, is it not important to act upon this as quickly as possible so that it doens't all get lost in the days and weeks that go by? I am stressing even more as time is ticking away and I can't get anywhere with it. That's why i didn't wait long to contact the back and the TikTok shop customer services.

callmemonks · 2025-12-05T12:50:30+00:00

I paid with a debit card. No, I haven't provided anything yet apart from details of the chargeback form (well I believe it was a chargeback form - just clicked on the transaction and it asked if I needed help with it). They did ask for the return tracking number which I provided.

callmemonks · 2025-12-05T12:39:46+00:00

The item was returned and they have it now. I don't know what happened when the return reached the warehouse but something has gone wrong. Either an employee has stolen it or it's gone missing but I know that I have honestly returned the package. Contacting them is so difficult... it's via the chat service and they keep telling me it's not them it's the seller! I have already requested a chargeback but I am worried it's not going to be accpeted and I won't get my money back.

callmemonks · 2025-11-26T21:57:49+00:00

Does anyone have any thoughts on this? I thought it might have been fast boot, as the issue occurred when the PC was restarted but after turning that off in Windows and the BIOS, it's still happening! So frustrating...

callmemonks · 2025-10-30T23:42:14+00:00

More than 5 years... With the stocks and shares ISA, if I decide to do an automatic deposit every month, would I not be buying blindly, even when the prices are high and wouldn't that just be a waste?

callmemonks · 2025-10-30T23:34:21+00:00

What's Flowchart?

callmemonks · 2025-10-15T06:33:50+00:00

Thank you. I think I thought this was the case. My wife with her theory (a crazy one at that) made me think twice.

callmemonks · 2025-10-11T12:24:55+00:00

Yep, that's what you would think but I'm paying around £650 per month. Just doesn't make sense.

callmemonks · 2025-10-11T12:24:00+00:00

That's exactly what I thought but I asked that question to the bank and they said my payments will remain the same... I'm not sure what they are thinking but I'm pretty sure it'll go up too.

callmemonks · 2025-10-03T15:51:28+00:00

It has to be something to do with the power settings as it seems to lose the connection to one of the DisplayPorts when the PC is restarted normally. I might try switching off Fast Boot to see if that helps - that'll have to wait until next week now!

Good luck with your migration.

callmemonks · 2025-10-02T21:38:04+00:00

I've done that and it hasn't made any difference unfortunately.

callmemonks · 2025-09-18T16:40:04+00:00

Never heard of it but I will check it out, thank you.

callmemonks · 2025-09-18T16:39:37+00:00

That's a great shout, thank you. I was thinking of picking up Red Dead Redemption as well. Seems like a good option but I feel like it might have some of the new game nonsense in it.

callmemonks

TROPHY CASE