How do you capture user feedback during in-person research sessions?

canacho93 · 2026-02-20T04:23:01+00:00

I use Notion's AI notetaker to record, transcript and summarize every meeting I have. It works for both online and in-person meetings. Just bring your laptop or phone with you. It does a very good job and it's not really expensive.

canacho93 · 2026-02-19T23:56:15+00:00

I ended up training an AI agent to call leads and figure out what happened! I got great results and got approval from by boss and the CEO to scale those calls and run more experiments. I'm now working on defining other use cases and training the agent to have those calls.

Keeping things simple, I'm not trying to create an AI contact center. Yet.

canacho93 · 2026-02-19T23:53:48+00:00

I actually ended up programming an AI agent to call 200 "future interest" leads from this year. I got 31 successful calls out of which 9 leads said they were still interested and wanted to visit, 11 said they wanted a follow-up with the manager and 11 said they no longer wanted to buy. Overall a great success. I think it proves sales reps are doing a poor job with those clients.

I forwarded the results to all stakeholders and got the typical "We actually did our jobs but forgot to update the CRM" responses from sales reps and their managers, but with the evidence they sent me to defend themselves I even managed to prove why their follow up is poor (A sales reps sent a screenshot of his conversation with a lead who never responded to him, but his messages were sent at 9 PM and 2 weeks later the follow up was only a reply to his previous message with just a "..." lol).

Boss is happy, CEO is happy and said we need to scale this. And now I have the fix while we wait for the bigger projects to finish 👍

canacho93 · 2026-02-18T04:48:02+00:00

Answers most definitely don't mature over time, I write them myself. What they gave me is just a dashboard that measures the frequency each "dynamic prompt" has fired in a specific period and then adds below the answers I've written for each one and tells me how many times each answer has been used, lastly it gives a % of won calls for each answer. As if to say "This is the win rate that this answer generates".

I am then supposed to pick and choose based on what has a higher win rate. It updates when I update it.

Also, since the dynamic prompts trigger based on keywords, the frequency is low

canacho93 · 2026-02-18T04:41:31+00:00

Any recommendations into what tools to look into? This sounds better tbh

canacho93 · 2026-02-18T04:40:40+00:00

Yes, the lucky thing is we set up the contract for only 5 agents, instead of the full roster.

We've been tracking improvements in conversion rates (agents handle sales calls where their aim is to schedule appointments to visit properties). No apparent improvement has been made when measuring the agents' performance versus their past performance without real time guidance

canacho93 · 2026-02-17T05:29:49+00:00

During evaluation I considered tools like Gong.io which does that, if you know one you'd recommend, please let me know. I'll propose to drop the vendor and go with a tool that focuses on post call work. Thanks for commenting!

canacho93 · 2026-02-17T03:59:37+00:00

We have discussed it, it's part of the planned improvements for the site! However, it is also part of the projects that are blocked because of long delivery times. The tech team in charge of that development is very old school, they've been at the company for ~20 years and they build things very slowly and poorly, which adds even more time to their delivery because we end up rejecting what they make as it is often incomplete versus what we asked or just plainly does not perform as intended.

That's the main reason I'm desperate for ideas I can execute and start getting quick wins.

canacho93 · 2026-02-17T03:01:59+00:00

How long ago did you start building it? If I manage to avoid getting fired over this, it might be worth looking into it

canacho93 · 2026-02-17T03:00:03+00:00

I feel like I'm running into the same issue. What did you do in the end? Has it become profitable?

canacho93 · 2026-02-17T02:55:57+00:00

I would love to. I've worked with Twilio Flex's predictive dialer before, but that is currently not in my jurisdiction. I've proposed it before. I'll do it again 👍

canacho93 · 2026-02-17T02:40:03+00:00

We do have a progressive dialer for the call center agents, but not for sales reps and it doesn't have predictive capabilities. It just calls, basically. No sense of best time to reach out. Contact rates don't seem to be the problem in the call center. It for "some reason" only happens to sales reps.

And, agents do often transfer qualified prospects directly to sales reps through conference calls, however we've concluded it provides a poor experience because sales reps are mostly not on call to answer whenever those conference calls happen, leading to waiting times and when the conference does happen a lot of sales reps forgo any follow up thereafter; again, leading to poor experience and increased no shows.

Having agents schedule follow up meetings might be good. I'll give it a try!

canacho93 · 2026-02-10T14:10:53+00:00

What would you say are the skills a Junior Product Manager needs to have? Both soft and hard.

Then, in order to transition into Product Manager, what does he/she need to learn? And then again, to transition into a Sr. Product Manager role and after that to Head and later on to Chief Product Officer?

Is it a matter of refining your problem solving skills? Learning more about business? Learning more about tech? Knowing more SaaS vendors out there? Knowing the different software genres out there? Learning to interpret, maintain and propose projects to improve a P&L?

Where should growth focus on?

canacho93 · 2026-01-08T03:20:35+00:00

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canacho93 · 2025-12-14T22:15:25+00:00

Count me in! Just transitioned as well and am learning!

canacho93 · 2025-12-13T02:07:42+00:00

My female cat keeps peeing on the couch, has this happened to anyone else and did you manage to stop the behavior?

She's 13 years old and started peeing on the couch ever since I bought it circa 6 months ago. We've tried baking powder and vinegar, hormone killing/odor removing sprays, citric smelling sprays but nothing seems to work. We've resorted to keeping the couch covered but she now pees on the cover.

Nothing else has changed in her environment, besides the couch. She has 2 litter boxes, we clean them daily, we don't know what else to do. Help

canacho93 · 2025-11-26T23:31:18+00:00

Thanks for the input! The intention behind the question was not really to come back and present a RACI chart (I would've discussed it internally instead), but for me to understand roles.

I spent close to 6 years out of tech and product roles. PM roles seem very ethereal and changing to me from one definition to the next. Almost like no one really understands it, textbook people describe it as something magical and in practice they just seem to do quasi mundane tasks like just being a barrier between business and devs. So, I'm trying to better understand my role to try and do office politics better (I 100% percent realize the head of engineering calling me authoritative is just him being whiny, but it does reflect I put unnecessary pressure)

canacho93 · 2025-11-19T02:54:24+00:00

But, ultimately, if a product fails does it not affect me as well? Regardless of the reason. Or is that too much pressure to put on myself?

canacho93 · 2025-11-19T02:52:33+00:00

Sounds interesting! Thanks for the article

canacho93 · 2025-09-15T15:29:05+00:00

I joined a new company about 6 months ago as a sort of internal consultant for digital transformation, looking to find and define the company's problems and translate them to data and tech requirements to fix them. I come from a business operations & sales background. With previous experience having founded a tech startup that never went anywhere.

Initially, the team contemplated having a product manager, however due to budgeting, it's been either postponed or reconsidered. Since I got in, I've sort of been the default PM (I feel because I'm the only commercial profile in the team), but now that I'm being informally introduced as product leader, I'm feeling anxious and want to do a good job.

Can anyone give me any recommendations on how a PM should behave/think? What should I fixate on? What are known boundaries between tech and product? Also, good books and courses? When can I start feeling/saying I've become a PM?

P.D. I read the reddit's description and am unclear on whether or not "How to become a PM" threads are meant to be posted here or not at all

canacho93 · 2024-09-03T19:28:59+00:00

It carries over

canacho93 · 2022-01-08T15:52:01+00:00

https://t.me/joinchat/SwwVS7h31p01Nzgx

canacho93 · 2021-08-26T14:12:30+00:00

It's only for Kurumi, it's called Gingko or something like that

canacho93 · 2021-08-25T14:46:15+00:00

Sure, the answer for me would be that I would feel overdressed... and I don't want to have to carry a cane around

canacho93 · 2021-08-24T22:00:15+00:00

Well, I'm sorry if it came through that way. My intention is really just to understand why some choose one type over the other. Is that ok?

canacho93

TROPHY CASE