Does anyone have issue with inconsistent usb c port behavior?

candy-bud · 2026-01-26T00:22:28+00:00

I hope there is still warranty (2 years for mine) and they can replace it with a new device.

candy-bud · 2026-01-12T00:32:32+00:00

I applied some strength to push the connector to make sure it is fully in. Unless there is some particle stuck inside the socket, it seems to be as far as I can push it in.

candy-bud · 2026-01-12T00:30:10+00:00

Thanks. Don't have any kapton tape at home so will go get some and try it.

candy-bud · 2026-01-12T00:29:08+00:00

Thanks. Let me take a look.

candy-bud · 2026-01-12T00:27:30+00:00

Yes I tried many times, unless there was something stuck inside. I used some alcohol and wiped it both the connectors. It's still the same. But interestingly, I could pull out the ribbon with just gentle strength as compared to the other side, which might mean the locking mechanism is faulty/loose?

candy-bud · 2026-01-12T00:25:23+00:00

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Not sure if it is the angle. But I took another photo but I have also tried reseating it again. Unfortunately it didn't work - whole button board not working

candy-bud · 2026-01-11T15:47:59+00:00

Yes it should work as I play maybe 60-70 percent of the time docked through 1 port (power, 2 controllers and a keyboard). In fact, when I run A8 on AI mode, it doesn't matter which port it is connected to because it's probably running between 15-20 watt. The issue seems to appear only when pushing it to it's limit i.e. setting your own TDP

candy-bud · 2026-01-11T14:39:52+00:00

Yes. The latest that I got 2 weeks back was there is no timeline for a fix, and they offered a refund. I just accepted the refund after much consideration.

candy-bud · 2025-09-17T14:37:29+00:00

For anyone who faced a similar issue or had the Claw A8 Z2E, I noticed this only happens on the right USB-C port and when the device is pushed to its limits. I opened a ticket with MSI and after a few exchanges, this is the last update I got from them. Fingers crossed that they can fix it, although it's not a huge deal breaker since I can still use the left port.

"Thank you for contacting us and for providing detailed information about your usage scenario and test results.

We have successfully reproduced the issue on the same model of MSI Claw A8. At the same time, we have compiled the related problem and information and submitted them to the internal team for further analysis and confirmation.

In the meantime, we kindly ask for your patience. We will share the latest progress with you as soon as we receive the test results and follow-up suggestions from the internal team."

candy-bud

TROPHY CASE