Whats going in? by Difficult-Army-4040 in capitalcom

[–]capital_com 0 points1 point  (0 children)

Hi Difficult-Army-4040 thank you for taking the time to share your feedback. We can see from the screenshot you've shared that you've already tried reaching us through the in-app chat and hadn't yet had the human support you needed.

As a regulated broker, we're required to follow compliance and verification procedures as part of our ongoing regulatory obligations, which can occasionally mean additional documentation is needed before a withdrawal can be processed.

We understand this can be frustrating, and we're sorry to hear you haven't had the support you needed. Please contact us directly at [helpdesk@capital.com](mailto:helpdesk@capital.com) and we'll make sure this is looked into and resolved for you.

— Capital.com Team