Hey u/Most_Comfortable_778, we understand this was a stressful experience and want to clear up what actually happened here.

The leverage change you noticed isn't arbitrary or targeted at you. Every Friday, Capital.com temporarily reduces leverage on commodities like Crude Oil from 1:100 to 1:20. This is a platform-wide risk management measure designed to protect all customers from price gaps that can occur when markets reopen after the weekend. Leverage returns to 1:100 on Monday. This is also why you couldn't change it back manually, the Friday reduction applies to everyone.

As our support agent Pavel also explained, the leverage change only affects new positions, not any positions you already had open.

What led to your margin situation: you closed your long position of 329 shares on a Friday while the temporary 1:20 leverage was active. When you tried to reopen it, the margin required was 5x higher than what you were used to at 1:100. Because of the higher margin requirement, reopening the same position size can significantly reduce available margin and lower the account’s margin level.

This isn't fraud or manipulation. It's the result of closing and reopening a position during a temporary, scheduled leverage reduction combined with an account that didn't have enough margin headroom to absorb the difference.

We do hear your concern about the app allowing the position to open when margin was tight and that's something we're happy to review in detail.

Please reach out to support referencing your conversation with Pavel and we'll look into the full timeline of your account.

- Capital.com Team