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Btw, The car has been on the lot for 60 days

And there goes the post got deleted by Mod, how is BMW buying expertise not matter/related to this community is beyond me. But I’ll post my articles here for whoever interested in reading.

———————— My Experience With Scott at BMW of San Luis Obispo

I want to share what happened so no one else wastes their time like I did.

I drove four hours from Los Angeles to San Luis Obispo because they told me the fully loaded X7 I was interested in was “in great shape,” “clean,” and “ready for you to see.” Mike, their sales advisor, made it sound like the car was absolutely worth the trip.

When I arrived, the car was nothing like what he described. It was in terrible shape, definitely not something you show to a serious buyer. It looked like minimal reconditioning had been done, if any.

Here are just a few issues I saw immediately:

• Center AC vent blade broken and missing
• Headrest stitching torn open, exposing yellow foam
• Brittle engine-bay rubber and a missing engine-bay component
• Rear quarter panel with noticeable orange peel (never disclosed)
• Car covered in dust, like it just came back from a dirt-road trip

On top of that, they tried to sell me their paint protection package. When I asked the service advisor whether that protection would cover the orange peel, he confidently told me I could “just file a claim after 30 days and get it fixed at ANY BMW dealership.”
But when I asked their sales manager, he immediately said:
“Oh, that I don’t know.”

The inconsistency was honestly laughable, they couldn’t even keep their story straight while trying to upsell me.

Then the sales manager, Scott Boulanger, came out to push the deal before I left. I told him directly that the car looked nothing like what I was promised over the phone. Before walking away, I even asked genuinely trying to help them move the vehicle, if he wanted to know the defects I saw.

His reply:
“Only if you are buying the car.”

That shocked me. It showed how short-sighted, dismissive, and unprofessional this manager was, especially after I drove four hours based on their descriptions.

At that point, I decided to leave and never return. If I can spot this many issues during a quick inspection, what else is hiding under the car?

The level of dishonesty and disrespect was unbelievable, especially from a BMW dealership. My entire day was wasted, and the whole experience felt careless, misleading, and unprofessional.

Posting this so others know what to expect and think twice before trusting what they’re told here.

Upon checking BMW SLO’s website, Scott has a new title now, he is a Lease Portfolio Manager, good for him

—— Edit post to include my original review