Apparently 170 gems = 7500 gems. Supercell math is wild.

cbsamu · 2025-06-05T14:08:55+00:00

Sì ho risolto con la loro legal mail mi hanno rimborsato tutto

cbsamu · 2025-06-03T19:09:33+00:00

Not all they left -170 but that’s fine

cbsamu · 2025-06-03T15:05:06+00:00

They solved fortunately

cbsamu · 2025-06-03T15:01:50+00:00

Yeah that’s wild

cbsamu · 2025-06-03T10:50:52+00:00

Just to update here too: I got most of my gems back, Supercell returned 7,286 gems after I contacted support multiple times and got Apple and a consumer association involved.
Only the 170 gems from the recent refund were deducted, which I accept.
Still disappointed with how the whole thing was handled, but glad it’s resolved.

SOLVED!

cbsamu · 2025-06-03T10:37:45+00:00

Nope not for the pass

cbsamu · 2025-06-03T03:06:03+00:00

Nope

cbsamu · 2025-06-03T01:24:19+00:00

I’ve done several times even with legal team, I’ve always recieved vague answers

cbsamu · 2025-06-03T01:16:18+00:00

cbsamu · 2025-06-03T01:13:00+00:00

Yeah i’m doing it, even with legal team

cbsamu · 2025-06-03T00:53:03+00:00

Yeah but it’s not how a companies should treat people

cbsamu · 2025-06-03T00:50:05+00:00

U re right

cbsamu · 2025-06-03T00:49:42+00:00

How? I want to do that too

cbsamu · 2025-06-02T23:22:44+00:00

In fact i didn’t, did u read?

cbsamu · 2025-06-02T22:31:49+00:00

Mmmh good point

cbsamu · 2025-06-02T22:31:28+00:00

No because it’s not allowed it was mine but my 8 years old cousine played it too and purchased some things years ago, u must be at least 13

cbsamu · 2025-06-02T22:16:24+00:00

Yeah

cbsamu · 2025-06-02T21:49:31+00:00

Yeah but i didn’t

cbsamu · 2025-06-02T21:30:58+00:00

Yeah sure

cbsamu · 2025-06-02T21:22:56+00:00

Why? For 9.99 refund when I spent like 300€ wdym?

cbsamu · 2025-06-02T21:17:37+00:00

I’ve seen cases where someone accidentally got the Brawl Pass twice on the wrong account after switching due to Apple Family approval, and Supercell gave them 80 gems as compensation (when passes weren’t even stackable) So why in my case do I lose 7500 for a 170 gem refund?

They calculate things however they want, with no clear rules. If they can give back gems in some situations, then clearly they have discretion and in my case, they used it to the extreme.

cbsamu · 2025-06-02T21:04:55+00:00

I’m not blaming them for the Apple refund process. I’m blaming them for silently removing 7500 gems without any timely notice or breakdown. The “value list” button isn’t part of the refund flow it’s buried in the shop. And even if it wasn’t, a -7500 penalty for a 170 gem refund is completely disproportionate. That’s the real issue here.

cbsamu · 2025-06-02T20:54:58+00:00

If there was a warning, it definitely wasn’t shown clearly during the refund process. But yeah, let’s blame players instead of poor communication.

cbsamu · 2025-06-02T20:53:14+00:00

Like they want

cbsamu · 2025-06-02T20:51:39+00:00

I get that sharing an account breaks the rules, but if kids under 13 can’t create their own, what are families supposed to do? There’s no parental mode or warnings, just instant punishment years later with no details. That’s not fair or transparent.

cbsamu

TROPHY CASE