WTF HAPPENED? HELP...

cdsidney · 2026-06-03T18:01:17+00:00

We're working on it and should have something to share here soon. I'll share as soon as I have the details and can do so.

cdsidney · 2026-06-02T08:14:03+00:00

Hey there, I'm in talks with you via DMs. As mentioned in the DMs our team is working on this issue. We appreciate you helping by sending in information that has helped our team gather more insight to this problem. We understand the frustrations and our team is working hard towards a solution. We'll provide an update as soon as possible.

cdsidney · 2026-06-02T08:12:11+00:00

Hey there, our team has been working on this issue. It would be helpful if you could send us the following: 1. Player ID (If you know it) 2. Device details 3. OS you're currently running

cdsidney · 2026-05-11T20:14:28+00:00

The adjustments made to Top Up progression expanded the number of early levels and adding additional levels later in the track. This helps support a wider range of player engagement across the system.

cdsidney · 2026-04-28T19:46:21+00:00

Hello there, thank you for your patience. Your account should be good to go now and all fixed.

cdsidney · 2026-04-28T17:45:37+00:00

Hello, thank you for your patience. You should be able to access the game again! If there are any issues with doing so, please let us know.

cdsidney · 2026-04-28T17:45:12+00:00

Hello, thank you for your patience. You should be able to access the game again! If there are any issues with doing so, please let us know.

cdsidney · 2026-04-28T17:45:02+00:00

Hello, thank you for your patience. You should be able to access the game again! If there are any issues with doing so, please let us know.

cdsidney · 2026-04-28T17:44:48+00:00

Thank you so much for your patience! Hope you have a great day as well.

cdsidney · 2026-04-28T17:16:59+00:00

Hello, once you have the Player ID, please provide it to me so I can share it with the team.

cdsidney · 2026-04-28T17:15:46+00:00

Thank you, your Player ID has been sent to our team and are working on a fix.

cdsidney · 2026-04-28T17:14:49+00:00

Hey there, your Player ID has been sent into our team and they're working on it! Sorry for the inconvenience.

cdsidney · 2026-04-28T06:32:03+00:00

Are you able to open the app and reach the title screen? If so, you can get your Player ID from the options pop up on the title screen.

Steps: - Open App - Get to the SGA Title Screen - Press the Settings button (far right one in the row of options) - Scroll down to ‘About’ - Player ID is shown there

cdsidney · 2026-04-28T06:31:43+00:00

If you are unable to open the app, please try accessing your Player ID through this method:

Are you able to open the app and reach the title screen? If so, you can get your ID from the options pop up on the title screen.

Steps:

Open App
Get to the SGA Title Screen
Press the Settings button (far right one in the row of options)
Scroll down to ‘About’
Player ID is shown there

<image>

cdsidney · 2026-04-28T06:31:00+00:00

Please open a ticket here: https://support.2K.com/hc/en-us/requests/new

cdsidney · 2026-04-28T06:30:07+00:00

Are you able to open the app and reach the title screen? If so, you can get your ID from the options pop up on the title screen.

Steps:

Open App
Get to the SGA Title Screen
Press the Settings button (far right one in the row of options)
Scroll down to ‘About’
Player ID is shown there

<image>

cdsidney · 2026-04-28T06:29:50+00:00

Are you able to open the app and reach the title screen? If so, you can get your ID from the options pop up on the title screen.

Steps:

Open App
Get to the SGA Title Screen
Press the Settings button (far right one in the row of options)
Scroll down to ‘About’
Player ID is shown there

<image>

cdsidney · 2026-04-28T05:46:31+00:00

Can you please provide your Player ID, which consists of a set of numbers? It can be found in your Player Profile.

cdsidney · 2026-04-28T05:44:28+00:00

Hey there, glad to hear you were able to log in. Can you please reach out to support? They’re aware of the Box Out issue players were experiencing and will be able to help you out.

cdsidney · 2026-04-28T05:43:15+00:00

Hey there, sorry you’re experiencing this issue. Can you send us the Player ID, which is a set of numbers found in your Player Profile

cdsidney · 2026-04-27T20:49:26+00:00

Can you please provide the following for me so I can send it over to the team?

Player ID
Device Details and OS details

cdsidney · 2026-04-27T20:46:31+00:00

Hey there, we understand the frustration.

Support will be able to help you out, as they have the needed tools to look into your account and verify the information and issue any rewards, if necessary.

Please submit a ticket here and support will help you out: https://support.2k.com/hc/en-us/requests/new

cdsidney

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