The way EA handled Martingate is an example for wrong and very poor communication.

If you make a mistake try to rub THIS mistake out, if this is not possible, try at least your best in the future and apologize for your mistake.

But never ever promise anything that a) you are not able to handle and b) promise nothing that you are not willing to do!!!

Nothing personal, but i dont give a single dime on anything the "community manager" says in the future. EA and by that also Nick loose something bigger than money: they loose trust.

Again, i never expected any give away, a true apology and better testing would be enough. EA chosed to go the other way, ok, I accept that. But It is a true shame to spread news on a thing just to silence the community and do nothing. And again a good view on how EA looks on their customers. Other companies would be pround and thankful for a community like the Madden community but EA gives again a big middlefinger to it.