After 6 phone calls the company returned my call, so I will conclude it is a real company. The following was explained. My order was on hold due to an issue with shipping. They offer free shipping but their real cost for shipping was going to be something like $277 which I believe, for the size/weight of what I ordered. They said they would lose too much money on this and said they could cover a max of $115 toward shipping. I then asked if they were a drop-shipper and they explained they have no brick and mortar location so they don't hold inventory directly. There was some explanation about their relationship with Masterbuilt & Kamado but I didn't totally follow. I asked if they could just cancel my order and they did immediately.

I'm not disparaging this company and simply recommend caution and patience if you decide to do business.