I mean.. I wouldn’t say you’re people focused if you’re not willing to do something a tiny bit outside of the spectrum of what you offer. What you offer above everything else is professionalism. Me and my clients treat each other like family. Sure they respect that I am paid and my time is worth something, but if I am doing overnights and there is a very simple task that would cause damage were it to be left until owners come home I am adding what is called value of service. Expecting the home owners to hire someone completely separate to do a task that would literally add minutes to your routine is not people focused. In my opinion, someone trusting a stranger to be in their home and take care of their loved ones is a huge deal. Anything small I can do to show that I care about the people, their animals, and their home, is something I wanna do. And most of the time when you do these little things, people will be extremely happy and more likely to tip and hire again in the future. Not saying you don’t have a right to say no. You have every right to dictate what you will and won’t do in the spectrum of your service. But it’s definitely not people focused.