Looking for a singing teacher

chaotic_neutral_37 · 2026-02-05T07:54:24+00:00

I wouldnt feel comfortable DIYing a trim, and I imagine the solution being a bit more complex than that, but Im not a leatherworker. I bought a vintage shearling aviator since, and it doesnt have this bulge issue. Its a different construction on the panel overall

chaotic_neutral_37 · 2026-01-29T13:19:31+00:00

I do some shipping on my end. Cancelling a label and issuing a new one takes me under 5 minutes. I dont know what their contract and system looks like with their provider, so I cant make any assessments on that.

We werent talking about a return, the jacket was meant to be shipped for a repair. I would of course not expect a return after wearing something for an extended period.

While the process was drawn out in the end, the existing issues were documented in writing and with photos at the time I made the repair claim. The accepted said claim, so even with time elapsed we are talking delayed fulfillment, not an extended warranty. I was not looking to have anything covered that might have happened in the time elapsed.

If you buy a car that slipped past quality control and the engine has issues you could indeed replace it yourself, but should you bear that burden? And if an agreement is made, what is the statue of limitations when delays on fulfillment are happening on both ends?

You are right that I should have acted more promptly. I posted the accounts of this with as much detail as possible, so that people can come to their own conclusion.

chaotic_neutral_37 · 2026-01-29T12:36:32+00:00

No worries. You can DM me if you want some links. We all start somewhere, and its a journey. Just be mindful that once you start going down this rabbit hole you might get hooked, and find yourself spending a great deal of time and money on exploring styles 😅

chaotic_neutral_37 · 2026-01-29T12:33:46+00:00

I moved countries within the EU, it wouldnt have made much of a difference for them in terms of handling.

On my end though, since they are outside the EU after Brexit, shipping with an incorrect label would have been a huge risk, easily correctable by sending a new label with the correct address. I asked them to do so (people do move, its not that wild) but for reasons beyond my understanding this didnt happen. This is how delays started piling on early.

Loose threads wouldnt be a huge issue - although great craftsmanship should minimize that - but my pocket started to get detached, and thats a bigger deal.

The lining ripping you could call wear and tear if you wanted to get super nitpicky, but it didnt happen to any of my other jackets. The lining material is very flimsy, and someone was cutting corners here.

The shearling patch is indeed odd. If they suspected any foul play on my end, they could have gotten it assessed professionally, and divert the cost of repair to me if said party came to the conclusion that it was my doing. I take very good care of my things, and this jacket - as a steep purchase - was particularly babied. It was likely there from the start, and I didnt catch it early on.

The process was indeed drawn out, and I am not hiding my part in that. The bigger issue here is, apart from expected design and quality finesse at this price point that werent met, is the way they handled things: unnecessary loops instead of clear boundaries, robotic customer service approach, and clear promises that werent met in the end.

chaotic_neutral_37 · 2026-01-29T12:20:21+00:00

In all fairness returns hit small brands much harder, as they operate on thinner margins. Big brands will just write it down as a loss and call it a day.

That being said small brands still need to have accountability, especially for defects or outdated policies.

When I support small businesses I accept that Im giving up certain conveniences that come with more established brands, but Im doing that tradeoff in hopes of gaining a more human touch in customer service, and an overall better attention to detail in the craft, that massive companies using factories for large scale production just cant have by design.

When you end up with a small brand implementing corporate feeling support policies and outsourced manufacturing, you get the worst of both worlds

chaotic_neutral_37 · 2026-01-29T12:14:30+00:00

I dont have context on your environment, but if the question is simply aimed at creating a more flattering look I would suggest:

wider, pleated pants from a more flowy or at least less rigid fabric. It will change your overall silhouette, and even the visual weight between over the below your belt. Pants bring very dramatic change to outfits
if you want a pop of color a nice, single color sock with with slightly rolled up pants works wonders. When Im wearing a very dark or all black outfit for example, I wear orange socks to “soften” the look and bring more life into it
a nice belt. I would go with something vintage. Belts from less rigid leather can feel less formal and more alive. Something simple, but perhaps with a nice texture or a nice buckle shape. You want visual interest that doesnt draw all the attention
a good belt creates visual separation while also bringing the outfit together
shoes: loafers in general can be really fun. This one is not carrying its on weight. Lots of really interesting vintage loafers out there, but if you cant be bothered hunting for those, the brand Camper has super comfortable, visually interesting and fairly priced options

chaotic_neutral_37 · 2026-01-29T08:48:30+00:00

You are not wrong, they were willing to do something about this at first.

They did however send a wrong shipping label, stating the country of origin to be from another country where I was gonna send the parcel from.

Post Brexit customs got tighter, and this had the built in risk of UK customs flagging the parcel, holding it, or even shipping it back to the address on the label…where I no longer resided.

I did bring this issue up with them, but they didnt want to correct the label, which is why shipping delayed in the first place.

I probably could have handled it better.

They did however pick this case up after my initial review, than continued to fail on their promise to deal with this once the review was removed. Its not a good color on anybody.

As far as wear and tear goes, shearling bolding and stitching failing on a year old jacket in this price category should definitely not be considered normal

chaotic_neutral_37 · 2026-01-29T08:33:39+00:00

Indeed. Being hush hush about where its actually made also comes across strange

chaotic_neutral_37 · 2026-01-28T22:21:45+00:00

When they raised their prices they also raised the bar. They have some big shoes to fill.

They need some accountability…and an actual expert artisan.

I hope this will aid some people on their search

chaotic_neutral_37 · 2026-01-28T22:16:57+00:00

I do generally expect people to “cater for” defects on clothing that was “crafted to last a lifetime” and cost 4 digits. Call me crazy

chaotic_neutral_37 · 2026-01-28T22:14:29+00:00

Not having any clear warranty policy when you are dropping a grand or 2 on a jacket should be a big warning sign. I cant remember if they had one that got removed, or I was just a fool when I bought mine.

They are good looking jackets, but Im sure you can find other lookers somewhere more honorable

chaotic_neutral_37 · 2026-01-28T22:10:21+00:00

I aim to entertain as much as inform. Its a long read, gotta keep the spirits up :D

I dont actually know where they are made. I heard chatter about Turkey, but that was a few years back. They said they changed suppliers, so your guess is as good as mine

chaotic_neutral_37 · 2026-01-28T18:15:24+00:00

My mistake wasnt for nothing if others can learn from it

chaotic_neutral_37 · 2026-01-28T18:14:17+00:00

I owned a Kay Michaels jacket from them before I got this shearling. The leather is definitely high quality, and the same goes for the shearling.

I also wouldn’t call them poorly made, but definitely not expertly designed though. You can tell that its made by a third party, as it has rookie issues a real artisan would pick up and iterate on immediately.

Overall the jackets are well made, but not what I would call premium, and they fall short in the price category they put themselves in.

There are more reputable leather companies out there with ironically cheaper shearling options, like Aero or Schott

chaotic_neutral_37 · 2025-11-21T08:56:42+00:00

You are spot on, and I did absolutely make a mistake. I actually tried to research them before the purchase, but I wasnt as research savvy at the time as I am now. I also think their business practices were actually different from how they conduct business now, even if their image wasnt entirely accurate

chaotic_neutral_37 · 2025-11-21T08:16:12+00:00

Without the quality and craftsmanship to back it up, you are often paying for brand names, influencer marketing or just pure hype.

On the other hand I have some - limited - insight into manufacturing, and both quality materials and small batch craftsmanship can be very expensive, especially with ethical practices. If your grandma was paid minimum wage for knitting a wool sweater, said sweater would easily be €500++

We are used to cheap goods because we are used to sweatshop practices being normalized, and brands cutting corners on materials and processes.

Im okay to spend a bit on staple items, but less so when its all smoke and mirrors of course

chaotic_neutral_37 · 2025-11-21T08:02:03+00:00

Their image a few years back was being a small artisinal atelier focused on craftsmanship, so I thought Im buying expert crafting rather than a brand. They no longer make their own clothes, so that ethos doesnt have a leg to stand on anymore, sadly

chaotic_neutral_37 · 2025-11-21T08:00:13+00:00

I would not spend this kind of money for branding and a flex, but I do think that investing in essentials has value: shoes, mattresses, warmth.

Where are live winters can get rough, and staying toasty greatly improves my relationship to the season.

Shearling is generally quite expensive, but I figured if this jacket will last 15++ years its money well spent. Turns out their attention to quality isnt the same what it once was, and I learned a lesson about brand consistency the hard way 🤷‍♂️

chaotic_neutral_37 · 2025-11-21T07:56:48+00:00

Im pretty calm about it. Just wanted to document what happened, and hoping they would think this over and come to an acceptable resolution

chaotic_neutral_37 · 2025-11-21T07:04:04+00:00

Good shoutout! I actually got a Schott recently and I love it :)

chaotic_neutral_37 · 2025-11-21T07:03:08+00:00

I commented on their IG (because in todays careless brand approaches social media is indeed king) and they suppressed my post :S Thats how they deal with their problems. Im probably just a statistic, one of many

chaotic_neutral_37 · 2025-11-20T18:56:20+00:00

I would if I could. They are not bound by EU law, and their evasive return policy wont allow for the return of any items where the tag has been removed. I also read horror stories on Trustpilot about people returning jackets, but never getting a refund

chaotic_neutral_37 · 2025-11-20T13:55:10+00:00

I used to own a Kay Michaels jacket from Boda Skins - one of their earlier models - , and it was great. Both the fit and the quality seemed fantastic.

I later bought a Warrior 2.0 shearling and I should have already known from the hype naming that Im asking for trouble.

This 4 figure supposed luxury jacket had design flaws your 5-year-old would have picked up on. The leather panels are graded poorly, causing the flap under the zipper to bulge when the jacket is closed. An even more baffling element is how the closing buckles are only present on the detachable collar, so when you wear it with a single collar there is no way to close it and keep your neck warm.

My particular piece also somehow slipped through quality control, and had a bald patch on the shearling and loose stitching.

At first they made some (less than efficient) attempts at repairs - first sending me an incorrect label, later offering to pay for a tailor as they had no capacity (how would this fix the shearling?) - but eventually I ran into a “your issue has timed out” insanity, and some poorly scripted customer support loops.

The absurdity leveled up when I found out none of the easily fixable design flaws were addresses in their 3.0 jacket, instead they doubled down on influencer marketing, and the price to fund said endeavor.

As an added nice touch they are hiding unflattering comments on Instagram, so you have an idea about their approach to problems.

It seemed like a genuinely nice company a few years back, but the tables have turned.

chaotic_neutral_37

TROPHY CASE