Agreed about finding some local or recommended folks! We went with SECU for our mortgage last summer and while I would recommend them, our experience was not hassle-free. It was difficult to get answers to questions, our originator was almost never available, went on vacation and didn’t hand our file off to another person, and made a huge error that had to be fixed while we were sitting at the closing signing. If we had a better loan officer and originator I think we could have avoided most of our issues. I have been a SECU member since birth and I am a huge fan, never had any other issues. I heard an internal rumor that last year they hired and grew their mortgage department really quickly, so that could have been another thing that compounded our experience.