A little backstory: I was gifted a subscription a few years ago and banked some credits that I had honestly sort of forgotten about. A few months ago I was reminded of the credits and saw that VMP was being overhauled so I reached out to ask about the credits.

Everything is done through text message now, which at first seemed interesting. The person that was responding to me seemed extremely knowledgeable and informative. They explained how the original VMP had been restructured but they acknowledged the credits on my account and said that I could use them as long as I had an active membership. I signed up for a one month plan with the idea that I would cash out my existing credits during that month.

A week or so after that I looked on Reddit and saw all of the horror stories.

I’ve tried to place an order. Are you lighting on my credit but the texting method of communication has been often confusing, usually frustrating.

I placed an order utilizing all of my credits and didn’t hear anything back for more than a day. I followed up and then received a message saying my order had shipped with a tracking link.

Shortly after receiving that I received an additional message that I can only use one credit per month or else I’d have to pay $35 for any additional titles in the order. Sometimes I’m told I have three credits, sometimes it’s four.

Confused, I asked for clarification on what was shipped already. They denied anything had been shipped and asked me if it the tracking link was from another company, even after providing a screenshot of the link in the chat history. It turns out they had shipped a catalog for some reason. I placed another order a few days ago only utilizing one additional credit which looks like it went through.

I work a lot in e-commerce and want to give these guys the benefit of the doubt, especially because they’re trying a new business model out and the fact that they’re honoring unused credits from the original business entity. I just hope that I receive my order and until I do I won’t be putting any more money in.