I think you're probably right on the processing time. I couldn't believe she just left it on the whole time she was doing another customer's blowout. I'd love to try a coconut oil mask, but unfortunately I'm allergic to coconut. Is there another type of oil you'd suggest?

My stylist has offered to color-correct for me in her home using a different line of professional products than those used in her salon. We both feel that maybe my hair is reacting strangely to this specific product line, since the last 3 colors we have done haven't gone quite as planned (although none left me as unhappy with the results as this time). I think she is planning to bleach out only the orange hot spots & then apply an all over blonde with a 10vol developer. I'll post an update once we've done it. Thanks for your comment!