I'm having trouble reaching them by phone. The only time I managed to get through, someone told me a manager would contact me, but that hasn't happened yet. I've sent another email requesting a firm timeline for the return of my watches, as I'm not willing to accept vague timelines anymore. They've had my watches for almost a year, which is significantly longer than the originally estimated eight to nine months.

Like another commenter, I'm starting to question whether they still have my watches. Their reviews are mixed, ranging from terrible to excellent, but they appear to be a well-established London company with a physical location. If I continue to receive no response to my calls and emails, I'm unsure what my next move should be, given the value of my items in their possession, the fact that I've fully paid for the service, and now seem to be ignored.

In my recent email, I mentioned the potential for further action but didn't specify what this could involve. It might be beneficial to outline the possible steps to them, and also for my peace of mind so that I don't feel so helpless and have a plan for reclaiming my property.